Customer Service Consultant

Job Description: The Customer Service Representative (CSR) is expected to consistently provide world class experiences in the customer care process for customer inquiries about outages, billing inquires, and emergencies, assist with navigating the Company's Online Customer Care (OCC) portal, utilize the OCC Support Tool, and provide timely and accurate responses consistent with Company's Customer Service Standards and Behaviors found via our internal knowledge management system.RequirementsNice to Have:High school diploma or equivalentCollege degree is a plusCustomer Service experience requiredChat experience is a plus Knowledge Skills and AbilitiesExcellent track record of resolving customer inquiries and providing service in a manner that fosters customer relationships and promotes customer satisfactionAbility to formulate well-written professional responses that provide first contact resolutionGood working knowledge of , OCC, and the OCC Support ToolExcellent track record of managing time and attendanceMust be able to multi-task well, while paying attention to the detailsExcellent listening skills with the ability to empathize with customers, effectively reducing tension, and managing conflictExcellent analytical and problem-solving skills with the desire to do what it takes to resolve the customer's concernExceptional grammar and typing skillsGood computer, technical, troubleshooting skillsConsistent positive, enthusiastic, "can-do" attitudeAbility to identify and suggest process simplificationsTakes ownership and exhibits initiativeConfident working independently and within a team environmentHandle customer requests in a timely, professional manner to ensure first contact resolutionContribute to a learning environment by providing direct feedback for customer service standards and policiesDay-to-DayIn our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:Process service orders, emergency outages and billing inquiriesInitiate transferring and disconnection of electric serviceInform customers of Georgia Power efficiency programsCollectionsProducts and ServicesCompensation:$17hr. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave andor other paid time off as provided by applicable law.

Created: 2025-02-21