Office Manager

Durashield Contracting is an established residential and commercial roofing contractor based in Neenah, WI. We have been in business since 2003 and have an A+ rating with the Better Business Bureau and high ratings on Google reviews. As a company, we pride ourselves in five star customer service and customer satisfaction. Our projects include residential homes, apartment complexes, condo associations, hotels and commercial buildings throughout WI and Northern IL. We are a growing company and looking to add more support to assist our customers and our team.Our Core Values are:DependableIntegrityGrowthServiceJob summaryThis job focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. It requires an effective communicator: someone who is able to motivate others while understanding and responding to their needs and concerns.This role involves meeting and working with many different people. The person in this position must be friendly and genuinely interested in the needs of others, whether that's managers, team members, customers, or the company itself. This person must have a persuasive, teaching-oriented mindset and be able to easily communicate the company's policies, programs, and systems. Expect a faster-than-average pace of work for this position.Detailed work is another major focus of the job; these details need to be handled quickly, correctly, and efficiently. As this role often focuses on building and maintaining relationships with others, it's important to articulate the details effectively when working with others. If the job involves managing people, this person must be able to follow up carefully, closely, and cheerfully to maintain the quality of the work and relevant relationships. Any necessary corrections should be made in a constructive, supportive manner.Given timeliness is an important factor in this role, this person's work must be done quickly and correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely while working with or for others.Job characteristicsEach day is different from the next, especially with social interactions. Must work with others to balance multiple simultaneous projects in a fast-paced environment.Very people- and service-oriented. Must spend time building and maintaining relationships, with a natural tendency to help, not pressure, others.Must adhere to established policies and rules. Will involve others in decision-making, building consensus collaboratively rather than making decisions alone.Need for open, honest, and persuasive communication. Must work with others, often in a support role.Must operate in service of the team. Will lead by example, sharing intimate knowledge within an area of expertise with others. Follow-up will be strong, yet friendly, to ensure proper results on delegated tasks.Durashield is seeking someone to join our growing team in an Office Manager role. You will help support staff and manage company day to day operations and systems. Responsibilities of this position:Answer phone to assist customers and insurance adjusters with questions and concernsAssist in preparing and reviewing project estimates for accuracy  Assist in correspondence with insurance adjusters for customer insurance claimsAssist with accounts receivable, accounts payable and payroll Managing flow of information between sales, production and support staffOrder permits for projectsAssist ownersmanagers with administrative tasksQualifications:Previous experience in office administration and customer service, Minimum 2 years experience neededExcellent written and verbal communication skillsStrong attention to detailFamiliar with Quickbooks OnlineProficient in Google Workspace: Drive, Docs, SheetsTeam OrientedCustomer Service Minded

Created: 2025-02-21