Front Desk Receptionist

PRINCIPAL DUTIES AND RESPONSIBILITIES:Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or departmentGreet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointmentMaintain visitor log, provide visitor badges and track return of badgesKeep reception area environment professional and tidy; discourage gathering in that locationHandle times of heavy call volumeProvide accurate information to callersMaintain knowledge of all NEBFNEAP systems, website and online benefits portalPerform special projects when requested by managementEmployer indexingProcess returned mailInput change of address into the systemRegularly communicate with the Contact Center SupervisorOther duties as assignedPERFORMANCE STANDARD:Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteouslyMust maintain a professional appearance and demeanor at all times and must be dressed professionally.REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:2+ Years of reception experience preferredHigh School diploma required, some college preferredListens well with the ability to communicate effectively in both written & verbal communicationsDemonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanorResponds promptly to operations leaders and stakeholders to facilitate informed decision making.Presents a professional image in the officeRockville, MD$40,000 - $45,000 per yearOnsite

Created: 2025-02-21