Deskside Support Technician

What will you do?Provide hardwaresoftware support services to onsite client including breakfixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardwaresoftware support services to onsite client including breakfixDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkDesk Audit and desk kits setupsWhat do you need to succeed?2+ years corporate desk side support experience with strong emphasis supporting Windows 7, Windows 10, Windows 11 and MacOSExperience troubleshooting and repairing PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft to Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.Experience with printer, dual monitor and docking station support in a MacOSWindows 1011 environmentExperience with Intune, Bitlocker, SCCM, Filevault.

Created: 2025-02-21