Central Operations Service Representative

Job Title: Central Operations Service Representative IIILocation: Santa RosaRoseville, CAJob Type: Full-timePosition Overview:We are looking for a Central Operations Service Representative III to support all areas of the Central Operations department. This role requires a highly skilled individual who can perform and oversee various operational duties, maintain compliance with banking regulations, and ensure the smooth operation of the department.Key Responsibilities:Operational Support: Perform a wide range of Central Operations duties including processing Regulation E claims, merchant disputes, cash ordering, and handling ATM balancing. Oversee legal processes, including Levies and Subpoenas.Client and Internal Service: Provide exemplary client service, acting as a point of escalation for complex issues. Offer support via phone and direct contact, ensuring a professional bank image is pliance and Procedures: Ensure adherence to all Bank policies, procedures, and applicable state and federal regulations. Responsible for writing and updating operational procedures to maintain compliance.Project Management: Handle special projects as assigned by the Central Operations Manager. Prepare reports for management and audits, contributing to continuous improvement in operational processes.Training and Development: Conduct training sessions within the department to enhance team skills and knowledge. Serve as a primary backup and provide support in staff absences or high-volume situations.Risk and Issue Resolution: Respond to and resolve moderately complex operational issues for both internal and external customers. Maintain detailed attention to minimize risk and support operational integrity.Qualifications:Education: High school diploma or equivalent required.Experience: Minimum of 5 years of Central Operations experience in a bank or credit union, with a thorough understanding of technical operational areas such as ACH, wire transfers, and remote deposit capture.Technical Skills: Advanced proficiency with MS Office Suite (Word, Excel, Outlook) and a strong capability with 10-key operations.Professional Skills: Excellent communication, multitasking, and organizational skills. Ability to work effectively under pressure in a fast-paced pliance Knowledge: Deep knowledge of banking regulations and the ability to manage compliance within operational procedures.Flexibility: Requires flexibility in schedule to accommodate business needs and the ability to prioritize and handle fluctuating volumes.Additional Requirements:Community Involvement: Minimum of 10 hours of CRA volunteer hours per year, with compensable time and mileage reimbursement.Diversity and Inclusion: Demonstrates knowledge of and adherence to EEO policy; promotes a harassment-free environment and supports affirmative action.Professional Conduct: Treats people with respect, upholds organizational values, and maintains confidentiality and integrity in all actions.This position is ideal for a detail-oriented professional with extensive experience in banking operations who is committed to delivering outstanding service and maintaining high operational standards. If you are ready to take on this challenging and rewarding role, we encourage you to apply today to join our team in Central Operations.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Created: 2025-02-21