Inside Sales Representative

Oldcastle Infrastructureâ„¢, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Description Summary The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed. Essential Duties and Responsibilities Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellationsProvide information about products and generate price quotations and generate sales orders in a timely mannerRefer to product catalogs and specification guides to determine related product uses and applicationsProvide support to outside sales forceReview job plans and bidding documents for quotes and developing project summaries for outside sales personnelInvestigate and research all customer inquiries and concerns and follow-up promptly with the customerHelp customers with design ideasproblems; provide customer feedback to managementRetrieve information for Credit Department when neededFollow all safety regulationsOther duties may be assigned as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills andor abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements Skills High school diploma or equivalent Bachelor's Degree preferredMust have some previous sales experience, preferably in the construction industryExperience with Microsoft OfficeAbility to work in a team based environmentAbility to do basic mathGood organizational and problem solving skillsExperience with multi-line phone systemAttention to detailAbility to multi-task in a fast paced environmentOther duties assigned as needed What CRH Offers You Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOEVetDisability

Created: 2025-02-21