D365 Support Specialist (PowerPlatform)

Job Title: D365 Support Specialist (PowerPlatform)Location: Redmond, WADuration: Long-TermLanguage & Culture: JapaneseWork Hours: JST (Japanese Standard Time) 9 AM JST to 5 PM JST - flexibility in hours requiredAbout WaferWire: WaferWire Cloud Technologies (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, DataAI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).About Role: We are looking for a dedicated and skilled D365 Support Specialist to join our team. The role involves providing technical support for Microsoft Dynamics 365 (D365) projects with a focus on PowerApps and Power Automate within the Core Studio environment. The position requires ensuring seamless functionality, resolving issues, and supporting process improvements during both JST working hours.Key Responsibilities:Technical Support: Provide day-to-day support for D365 solutions, focusing on PowerApps and Power Automate workflows in Core Studio.Issue Resolution: Troubleshoot and resolve technical issues related to Power Platform tools, ensuring timely resolution to meet SLAs.Maintenance: Monitor and maintain existing D365 solutions and Power Platform components to ensure high performance and reliability.Collaboration: Work with cross-functional teams to understand issues, implement fixes, and provide regular updates to stakeholders.Process Optimization: Identify opportunities to enhance and automate business processes using Power Platform tools integrated with D365.Knowledge Sharing: Document troubleshooting steps, solutions, and best practices for team knowledge bases.Required Qualifications:Strong technical expertise in Dynamics 365, PowerApps, and Power Automate.Hands-on experience with troubleshooting and resolving issues in Core Studio environments.Familiarity with integrating Power Platform solutions into D365 and other systems.Solid understanding of data modeling, connectors, APIs, and workflows.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills to work effectively with global teams.Preferred Skills:Experience with advanced Power Platform features like AI Builder and Microsoft Co-Pilot.Knowledge of customer engagement (CE) scenarios and use cases.Familiarity with Power BI and its integration with D365 for reporting purposes.Understanding of governance, compliance, and security best practices for Power pensation Salary Range: The typical pay for this role across the U.S. is: $60000- $90,000 per year. Factors that may affect pay within or outside of this range may include but not limited to geographymarket, skills, education, experience, and other qualifications of the successful candidate.Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.WCT will accept applications and processes offers for these roles until 02072025 or till the role is filled.Equal Employment Opportunity Declaration:WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Created: 2025-02-21