Customer Service Manager

🚨 Now Hiring: Customer Service Manager - Join Our Fast-Growing Fashion Boutique! 💕Are you passionate about delivering exceptional customer experiences and leading a team in a fast-paced e-commerce fashion brand? Our boutique is looking for a Customer Service Manager who can elevate our service, streamline support operations, and ensure every customer feels valued and taken care of.💎 Who We Are:Our boutique is known for exceptional customer service, trendy styles, and a shopping experience that keeps customers coming back for more! As we continue to grow, we're looking for a skilled leader who can manage, train, and inspire our customer service team while maintaining our high standards of care.What You'll Be Doing:✔ Managing & training the customer service team to ensure friendly, efficient, and professional interactions.✔ Overseeing email, chat, and social media support to resolve customer inquiries quickly and effectively.✔ Implementing customer service policies & best practices to improve response times and satisfaction.✔ Handling escalated issues with professionalism and ensuring timely resolutions.✔ Tracking key performance metrics (response times, customer satisfaction, order issues) and identifying areas for improvement.✔ Collaborating with fulfillment & operations teams to troubleshoot shipping, returns, and order concerns.What We're Looking For:✅ 2+ years of experience in customer service management (preferably in e-commerce, fashion, or retail).✅ Proven leadership skills - ability to train, mentor, and motivate a team.✅ Strong problem-solving and conflict resolution skills - can handle escalated customer concerns with professionalism.✅ Excellent written & verbal communication - friendly, clear, and professional in all interactions.✅ Familiarity with Shopify, or other e-commerce support tools is a plus!✅ Passion for fashion & boutique shopping!💰 Competitive Compensation & Benefits:💵 Salary: $50K per year (based on experience).🎁 Perks: Growth opportunities, performance-based bonuses, and a supportive work environment.📍 Location: Hybrid (Remote + On-Site in Arizona preferred, but open to fully remote for the right candidate).Why Join Us?✨ Be a part of a fast-growing boutique that values customer happiness & high-quality service.✨ Lead and shape our customer service experience for long-term success.✨ Work with a passionate team that loves fashion and creating unforgettable shopping experiences!👉 Apply now or DM me for more details! We can't wait to meet our next Customer Service Rockstar! 💖

Created: 2025-02-21