Customer Service Specialist

Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain.The group has 9 subsidiaries around the world and Ventós USA Inc is the North American our process of growth, we are looking for a Customer Service Specialist who will work closely with Administration department.ResponsibilitiesDirect communication and coordination with the customer.Process orders, create shipping documentation and coordination with shipping department.Identify and assess customers' needs and coordinate changes or improvements with sales departmentReceive, evaluate and solve customer complaints in coordination with QC, Logistics or other Departments that might be involved.Contract management and stock allocation supervisionGeneral, Customer and Supplier Accounting.Provide support and assistance in the daily accounting operations, as well as the reconciliation of accounts for monthly and annual closings.Solve queries.Request samples and documentation for customers.ProfileAt least 3 years of relevant experience in a related field with excellent customer service skills.A desire to be a part of a fast-paced growing company with an opportunity to progress as a professional.Strong communicative skills and capable to work alone and as part of a team; enthusiastic and anized and self-taught person.Microsoft Package knowledge and experience (Excel mainly a plus and Word)Knowledge and experience in Microsoft Dynamics ERP (Navision)Knowledge and experience in Google environment (GMAIL, DRIVE, Documents...)What do we offer?Hybrid working model: Office Staff be able to work from home 1 day per week. 4 days per week work from the office.Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!

Created: 2025-02-21