Workforce Management Specialist

SUMMARY:The primary purpose of this position is to enrich and advance the delivery of meaningful Workforce Management solutions in support of business objectives. This position is responsible for performing advanced and complex configuration of systems, reporting and analysis of data, and providing cross-functional information to support projects. This position is also responsible for continuously transforming visualizations to support business models. The position will drive initiatives resulting in cost savings and process efficiencies. Researching and analyzing data to identify trends, uncover potential issues, and working with Human Resource Business Partners and other HR functions to develop recommendations. This position will work closely with Information Technology to ensure systems continue to meet the needs of the business, maintain awareness of best practices for Client, and identify opportunities for improvement of existing functionality and processes. The position will influence decisions to develop, use existing, or implement new tools in support of business goals. The position will assist with broader execution excellence initiatives and strategy planning. The position is expected to have a broad understanding of legal requirements regarding employment and pay calculations. Essential Duties and Responsibilities:This position is expected to play a lead role in executing the future vision of the shared services delivery model. This work is inclusive of defining user requirements, establishing technical specifications, while enhancing productivity, quality, and customer service standards. They will play a significant part in driving efficiency and consistency across support functions. This position will focus on ensuring the necessary KPIs and SLAs are met to enable the consistent and efficient delivery of our shared services model to all functions. Further responsibilities will include maintaining professional and technical knowledge by tracking emerging trends and delivering results to the customer. REQUIREMENTS:EducationCertifications: Bachelor's degree or equivalent in a relevant technical field.Experience: 5 years relevant experience or equivalentComputer Skills: Working knowledge of Microsoft Office tools with special emphasis given to Excel. Experience with database queryreporting tools is valued. Working knowledge of Workforce Management, specifically the areas of scheduling and time and attendance using SAPHR andor UKG (formerly Kronos) highly valued.Special Skills: Comfortable working independently and setting own schedule to ensure priorities are met. Experience collaborating with resources to enable project completion; Consistently delivers high-quality timely work resulting in highly satisfied customers; Special Skills: Comfortable working independently and setting own schedule to ensure priorities are met. Experience collaborating with resources to enable project completion; Consistently delivers high-quality timely work resulting in highly satisfied customers; Background in Project Management; Passion for learning; Familiarity with Workday and human resource not required but highly valued; and team player.

Created: 2025-02-21