Administrative Assistant

Job Title: Administrative AssistantJob Summary:The Administrative Assistant serves as a critical point of contact for clients, providing them with exceptional service in a luxury retail environment. This individual is responsible for managing the front desk, greeting customers, assisting with inquiries, scheduling appointments, and ensuring a smooth and welcoming atmosphere in the store.Key Responsibilities - Administrative Tasks:Manage the reception area, ensuring it is tidy, well-organized, and presentable at all times.Answer phone calls, take messages, and direct calls to appropriate departments or individuals.Assist with data entry, filing, and maintaining customer records.Customer Service:Handle customer inquiries and resolve issues promptly and with a high level of professionalism.Ensure a high level of customer satisfaction and help elevate the company munication and Coordination:Collaborate with the sales team and other store departments to ensure a seamless client experience.Coordinate with management and staff regarding inventory, appointments, and customer requests.Prepare and send out customer communications, including follow-up messages and event invitations.BrandCompany Representation:Exhibit knowledge of the brands' history, products, and services.Represent Polacheck's by providing a sophisticated and refined client experience.Maintain discretion and confidentiality in handling customer information and sensitive matters.Operational Support:Monitor and maintain stock of reception supplies (business cards, brochures, etc.).Help with special events or promotions held in-store, assisting with guest lists or event logistics.Ensure security protocols are followed when clients enter and leave the store.Skills and Qualifications:Excellent verbal and written communication skills.Exceptional interpersonal skills with a polished and professional appearance.Prior experience in luxury retail or customer-facing roles is preferred.Strong organizational and multitasking abilities.High attention to detail and problem-solving capabilities.Knowledge of basic office software (e.g., Microsoft Office Suite).Proficiency in handling phone systems and appointment scheduling software.Ability to stay calm under pressure and provide solutions in high-stress situations.Fluent in additional languages a plus.Education and Experience:High school diploma or equivalent; college degree preferred.Previous experience in a luxury retail environment or front-of-house hospitality roles preferred.Experience in customer service, reception, or administrative roles.Work Environment:Fast-paced, luxury retail setting.Requires standing or sitting for long teraction with high-net-worth individuals and VIP clients.Ability to maintain a calm, composed, and professional demeanor at all times.

Created: 2025-02-21