Client Success Manager

🚀 We're Hiring: Client Success Manager (Charleston, SC) 🚀Curated Vacation Properties (CVP) is looking for a Client Success Manager to take ownership of owner relationships and portfolio performance. This is a leadership role where you'll be responsible for ensuring our high-value real estate investors receive the highest level of service, clear communication, and proactive insights on their portfolio performance.Why This Role?✅ CVP is in high-growth mode - We've doubled YoY for four years, are on track to hit $15M in Gross Booking Volume, and have been named Inc. 5000 for the past two years.✅ This is NOT just another Client Success role - This is a department head position, where you'll own the client experience, build scalable processes, and have a direct impact on how we grow.✅ Best-in-Market Compensation & Benefits - We take care of our team:💰 $60K-$70K base salary >> $67,500 - $78,750 OTE (up to 12.5% annual incentive bonus)🩺 Medical, Dental & Vision insurance🏖 14 days PTO + 3 paid holidays💼 3% 401(k) non-contributory match✅ Opportunity to step into a leadership role in a fast-moving industry - If you're someone who thrives in fast-paced, high-autonomy environments, this is the chance to own and define the Client Success function at CVP as we expand into Isle of Palms, Folly Beach, and Savannah.Who We're Looking ForWe need someone with a real estate industry background and strong client success experience. Ideally, we'd love to find someone with short-term rental (STR) property management experience, but at a minimum, you must have a real estate-focused client success, investor relations, or account management background.✔️ A strategic thinker - Someone who can anticipate client needs and solve problems before they arise.✔️ A strong communicator - You'll be working with high-value investors who expect data-driven insights and a proactive approach.✔️ A process builder - This role requires developing structured workflows to ensure scalable and efficient communication with property owners.✔️ A self-starter who thrives in autonomy - We're not looking for someone who needs constant direction. We want someone who can take a high-level strategy and execute.Familiarity with Guesty, Breezeway, Wheelhouse, and Google Suite is highly desirable.What You'll Be Doing🔹 Owner Relationships - Serve as the primary liaison between CVP and our property owners, ensuring proactive communication, clear expectations, and structured updates.🔹 Portfolio Performance - Deliver key metrics like RevPAR, ADR, occupancy rates, review scores, and maintenance insights so owners always have a pulse on their investments.🔹 Client Onboarding & Strategy - Own the entire onboarding process, ensuring a smooth transition from sales to full management and setting owners up for long-term success.🔹 Cross-Functional Collaboration - Work closely with Revenue Management, Guest Experience, and Maintenance teams to provide value-driven insights and recommendations.🔹 Process Optimization - Develop and refine scalable workflows to enhance owner communication and operational efficiency.This is a fast-paced, high-impact role that requires someone who can own their work, execute efficiently, and bring fresh ideas to improve our owner experience.How to Apply📌 All applications must go through BetterTalent to be considered: Completion of the Predictive Index (PI) Survey is required before moving forward in our lead funnel.We're looking for a rockstar who can take this role and run with it"”someone who's excited to build client relationships, optimize owner communication, and drive long-term success for our investors.🔗 Apply today and let's build something great together! 🚀

Created: 2025-02-21