Reservation Consultant

Guest ServicesCustomer Service Representatives, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for Guest ServicesCustomer Service Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews. From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a background in a call center and are looking to move your career forward, let Vaco open the door for you. Apply today!Job Summary Availability for Training: Must be available to attend 2 weeks of in-person training in Orlando, FL.Work Schedule: Once training is complete, the position is home-based with flexible scheduling. Must be available to work any shift Monday through Sunday between 8 AM - 9 PM, including holidays.Experience: Requires at least two (2) years of customer service or timeshare operations experience.Required Skills & Knowledge:Conflict Management: Proficient in managing conflict and skilled in negotiation.Multitasking: Strong ability to handle multiple tasks simultaneously with excellent computer navigation munication: Exceptional verbal and written communication abilities, with strong listening skills.Adaptability: Quick to learn new information and adapt to change.Decision-Making: Consistently exercises good judgment when making decisions.Ambiguity Management: Comfortable navigating ambiguous situations.Research: Conducts efficient and thorough research to resolve issues.Business Writing: High proficiency in business writing and email etiquette.Self-Sufficiency: Demonstrates self-driven learning and problem-solving.Contract Understanding: In-depth knowledge of contract standards, documentation, and sales compliance.Technical Skills:Proficiency in Microsoft Office products.Familiarity with SharePoint.Key Responsibilities:Relocations & Crisis ManagementCommunicate urgent relocation and cancellation details to guests via phone or email, ensuring clarity and transparency.Keep internal and external stakeholders well-informed with clear and concise communication.Case Review, Handling & ResolutionThoroughly review customer cases, analyzing factors such as compensation, complaint history, financial activity, and vestigate and compile customer complaints, attach internalexternal communication, and document for future reference.Use empowerment tools to resolve issues promptly, ensuring minimal escalation while maintaining company standards.Daily TasksManage daily tasks supporting organizational goals, including resolving requests from customers and internalexternal partners via various channels (e.g., shared inbox, OTA portals).This role is essential to providing top-tier service while maintaining strong internal communications and effectively managing crises or urgent situations. Join our dynamic team if you excel in problem-solving, customer relations, and fast-paced environments!

Created: 2025-02-21