Order to Cash Associate, Sales Support

Pay $32-$40 per hr. DOEThe Order to Cash Associate will play a key role in supporting the global sales team and ensuring a seamless customer experience from order placement through fulfillment. This role involves processing customer orders, maintaining accurate customer information, and coordinating with cross-functional teams to resolve issues related to order fulfillment, inventory, and shipments.Duties & Responsibilities:• Provide end to end order support to the global sales team and customers.• Process customer orders promptly and accurately, ensuring strict adherence to SOX compliance requirements.• Set up and maintain customer accounts, including pricing and address details, in order entry systems.• Proactively follow up on customer and sales team inquiries to ensure resolution and satisfaction.• Manage the pricing module to ensure accurate billing and accruals.• Work with cross-functional teams to address concerns related to sales, product availability, and customer commitments.• Coordinate customer shipments and backlog.• Ensure timely processing of product returns (RGA) per business guidelines.• Remain current on customer preferences, pricing, new products, and systems.• Recommend process improvements to enhance efficiency and productivity.• Perform other duties as assigned.Minimum Requirements & Qualifications:• 4+ years of experience working in order administration.• Strong written, verbal and analytical skills.• Experience in the medical device industry preferred.• Must be proficient in Outlook, MS Excel, and MS Word.• Must be proficient with an ERP system, preferably SAP.• Experience with Salesforce is a plus.• Ability to work independently and effectively in a dynamic, fast-paced environment.• Effectively manage and prioritize various projects with minimal supervision.• Be knowledgeable and proficient on all company products, the market, relevant medical terminology, procedures and services.• Understand sales order life cycle (forecasting, quotes, purchase orders, sales orders, allocation, fulfillment, invoicing and collections).• Detail-oriented with a commitment to following procedures and maintaining compliance with regulatory guidelines.• Strong problem-solving skills for identifying and resolving customer issues.• Proactive, adaptable, and focused on process improvement.• Effective collaborator with cross-functional teams, including Finance, Marketing, Clinical, Service, Manufacturing, and Logistics

Created: 2025-02-21