Customer Service Representative

About The Role:An award-winning law firm is seeking a full-time Customer Service Representative to join their team! This role involves handling initial inquiries from prospective clients regarding potential injury claims. The Customer Service Representative provides exceptional service by gathering detailed information for attorney review, following up on documentation, assisting with the sign-up process, and delivering a compassionate client experience. This position requires frequent communication to prospective clients over the phone and through email, chat and web.Qualifications:Previous legal intake, customer service or client services experiencePrevious customer service experience in a high volume contact center environmentPrevious experience utilizing a CRM (Salesforce a plus) and VOIPKnowledge of medical and insurance terminology preferredLaw firm industry experience preferredProficient in Microsoft Office SuiteBachelor's DegreeRequired Skills:Professional and empathetic phone etiquetteStrong verbal and written communication skillsHigh attention to detail and accuracy in data entryExcellent organizational and time-management skillsAbility to multitask and work in a team-oriented environmentFlexibility and adaptability in a fast-paced settingBenefits:Generous vacation and paid holidays401(k) planMedical, dental, and vision insurance optionsModern offices with in-office perksOpportunities for career growth

Created: 2025-02-21