Retail & Customer Service Manager

Position Summary:The Retail & Customer Service Manager oversees the main desk and ensures the overall success of the retail and admission experience for every guest who visits the Museum. This department serves the important role as the first point-of-contact to Museum guests and point-of-sales location, administering individual and tour admissions, selling merchandise, and promoting membership sales. This position's primary responsibilities are focused on retail including overseeing product inventory, product sourcing and development, displays and merchandising, e-commerce management, and retail records & reporting. Management responsibilities include directing the day-to-day operations of managing staff and their schedule and setting customer service standards. The successful candidate shall possess exceptional organizational skills, a high level of customer service, and practiced retail business and management skills. The Manager must be flexible with hisher work schedule for the purpose of supporting the desk schedule, museum events, and meetings. About The Bryan MuseumThe mission of The Bryan Museum is to bring the history of Texas and the American West to life. Through its world-class collections, exhibitions, and educational history and literacy programs, students of all ages get a chance to experience the stories of yesterday and write the stories of tomorrow. The Bryan Collection, one of the world's largest collections of historical artifacts, documents, and artwork relating to Texas and the American West was assembled by J.P. and Mary Jon Bryan, the collection spans more than 12,000 years, with pieces ranging from ancient Native American cultural artifacts to modern twenty-first century objects. The Bryan Museum presents a chronological history of Texas and the American West with a special emphasis on the Spanish influences in the region. The Bryan Museum is a public charity non-profit 501c(3).Responsibilities:·      Supervise and train point-of-sale staff on proper money handling procedures and create a monthly schedule to ensure coverage and lunch breaks. ·      Provide customer service leadership ensuring high-level customer service standards, responding to and resolving guest complaints and concerns, and building a department manual and handbook. ·      Manage and oversee shop inventory through ordering, pricing, and labeling, tracking inventory, and conducting an annual inventory.·      Source new products in an organized merchandise plan, tying products to the museum's collection, exhibitions, and programs. ·      Manage vendors by monitoring budgets, costs, and timelines. Research potential new vendors, licensing programs, craftspeople. Negotiate contracts. ·      Ensure all displays are beautiful and effective to maximize sales and profitability. Shop merchandising should promote the Museum's brand and image. ·      Grow the online shop, oversee the development, management, and ensure timely shipping fulfillment. ·      Oversee the Thursdays at The Bryan program which runs the first Thursday of the month from 4pm to 7pm.  ·      Responsible for the fiscal management of the department. Plan, monitor, and work within the annual budget and open to buy strategies. ·      Analyze data and run reports for retail sales to identify trends and make informed decisions about product offerings, pricing, and inventory levels. ·      Work at the point-of-sale, greeting customers when they enter, offering assistance in locating merchandise, and completing opening and closing procedures. Job Qualifications:·      Minimum of four years demonstrated success managing retail and customer service is required. Museum background preferred. Demonstrated leadership ability, self-motivated, the ability to resolve problems and make decisions.  ·      Experience using retail systems including POS, reports, inventory database, sales records, e-commerce, and shipping fulfillment. Shopify preferred. ·      Technologically proficient·      Exceptional customer service and communication skills. ·      Proficient in budgeting, reconciling accounts, and analyzing financials.·      Exceptional organizational skills and ability to multi-task.·      Ability to work as part of a team and collaborate with others as well as demonstrated ability to work independently, both within the department and across the organization.·      This position regularly moves products up to 50 pounds.Job Type: Full TimeSchedule: Position requires weekdays and weekends, varies based on shop's needsBenefits:401(k)Health insuranceDental insuranceVision insuranceCompany's website: Apply:  Interested candidates should send cover letter and resume to:  The Bryan Museum is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Created: 2025-02-21