Contact Center Representative

Office location: Iselin, New JerseyHybrid schedule:In-office on Tuesdays, Wednesdays, and ThursdaysWork-from-home on Mondays and FridaysWork Hours: 10:30 AM to 7:00 PM EST (Monday through Friday)About the Role:Are you passionate about providing exceptional customer service and solving problems? Do you thrive in a fast-paced, customer-focused environment? If so, we want you to join our team as a Contact Center Representative. As the first point of contact for our clients, you'll play a vital role in supporting our B2B customers in a multi-brand contact center. We are looking for a self-motivated, detail-oriented individual with experience in a high-volume call center or customer-facing this role, you will engage with customers over the phone, chat, and email to answer inquiries, provide solutions, and ensure a seamless customer experience"”all while meeting performance metrics and targets. If you're eager to grow within the hearing healthcare industry, we want to hear from you!Key Responsibilities:Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.Log all customer interactions accurately in the Salesforce CRM system.Cover topics such as product features, order placement, shipping, warranty, and stock availability.Troubleshoot and resolve customer issues, aiming for first-call resolution.Handle customer complaints with a solution-oriented mindset.Stay updated on products, processes, and industry knowledge through training.Demonstrate consistent attendance and adherence to your scheduled work hours.Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.Contribute to the success of the team by performing additional tasks as needed.What We're Looking For:Education: High school diploma or equivalent required; Bachelor's degree a plus.Experience: Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred.Customer-Focused: Strong passion for delivering outstanding service with a "customer-first" mindset.Relationship Building: Proven ability to build lasting relationships and foster customer loyalty.Motivation: Self-driven and goal-oriented with a strong desire to contribute to both personal and team munication Skills: Clear and professional communication, both on the phone and in writing.Adaptability: Thrive in a dynamic environment and adapt to new tools, processes, and customer needs.Tech-Savvy: Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus.Problem-Solving: Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.Team Player: Collaborative, with the ability to work seamlessly within a team to achieve collective goals.About Us:At WSAudiology, we are passionate about unlocking human potential by improving lives through hearing. As a global leader in the hearing aid industry, we are committed to creating innovative solutions that bring hearing back to millions of people around the world. With a team of over 12,000 colleagues in 130 countries, we offer a diverse and collaborative work environment where you can grow and make a real impact.

Created: 2025-02-21