Customer Support Engineer, AI

Who is Recruiting from Scratch: Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.AI Development Platform Seeks Customer Support EngineerAbout Our Client Our client is a venture-backed, rapidly growing technology company revolutionizing the AI development landscape. Their platform enables developers to build and evaluate world-class AI products with unprecedented efficiency. As a well-funded startup backed by top-tier investors, they're changing how engineers approach AI development and testing.What You Will DoServe as a technical product expert for developers at the forefront of AI innovationPartner with leadership to establish and deliver exceptional customer support processesDiagnose and resolve complex technical issues while managing multiple priority customersIdentify patterns in customer feedback to drive product improvementsShape and enhance technical documentation to optimize the developer experienceIdeal Candidate BackgroundDemonstrated experience in customer-facing technical support rolesStrong foundation in either TypeScript or Python programmingCommand line proficiency and comfort with developer toolsTrack record of thriving in fast-paced, dynamic environmentsOutstanding written and verbal communication abilitiesPreferred QualificationsExperience supporting developer tools or AIML platformsBackground in working with early-stage technology companiesKnowledge of AIML concepts and development workflowsExperience with technical documentation and knowledge base creationCompensation & BenefitsCompetitive base salary ranging from $150,000 - $200,000Attractive equity packageComprehensive health, dental, and vision coverageFlexible PTO policyProfessional development opportunitiesModern office in San Francisco with daily catered lunchInnovative AI tools and learning stipendThis role is based in San Francisco, CA and requires in-office presence.Our client values diversity and welcomes candidates from all backgrounds. We partner with employers committed to equal opportunity practices.

Created: 2025-02-21