Assistant Shop Manager, Bloomingdale's Chestnut Hill

About the RoleCustomer ServiceAssist stylists in the absence of store managementGain new clients by meeting conversion goals and continue to service the existing client base through personalized follow-ups and relationship-building.Resolve customer service issues swiftly and professionally, ensuring complete customer satisfaction.Ensure customers' needs are surpassed without hesitation, going above and beyond to provide exceptional service.Consistently meetexceed both store and individual sales goals, including Key Performance Indicators (KPIs).Ensure customers' needs are surpassed without hesitation.Consistently meetsexceeds both store and individual sales goals, including KPI'sMaximize the customer experienceMaintain a positive outlook and professional demeanor while supporting company initiativesMaintain an up-to-date knowledge of current promotions, loyalty programs, and company-wide campaigns to provide clients with accurate and timely information.Staff PartnershipPromotes a positive working environment through effective communication amongst peers, Management, and Corporate OfficeDemonstrate leadership skills by stepping in to lead shifts when needed and assist in motivating the team to achieve store objectives.Foster an inclusive, respectful work culture that encourages collaboration and a shared commitment to excellence.Shop OperationsConsistently adhere to company policies, procedures, and guidelines, ensuring smooth day-to-day operations.Possess a strong working knowledge of the POS system, troubleshooting technical issues as needed.Effectively communicate all store-related issues or concerns to the Store Manager when unable to resolve them independently.Perform opening and closing duties as required, ensuring the store is prepared and secure for each business day.Use time effectively when not actively servicing clients, including maintaining stock levels, organizing product displays, and assisting in inventory management.Demonstrate accountability for protecting MaxMara assets and minimizing shrink by following all security and operational protocols.Coordinate and assist with the timely execution of storewide visual and operational updates in line with corporate directives.Store Visuals + MerchandisingLead and assist in the execution of visual merchandising changes, ensuring consistency in store layout, signage, and product placements.Regularly inspect the store's visual standards to ensure the environment remains aligned with Bloomingdale's aesthetic and customer expectations.Conduct daily visual walkthroughs to ensure the store is fully stocked and that products are in their designated spots, adhering to visual merchandising guidelines.Required SkillsEducation:Minimum 3-4 years of Retail experience; luxury a plusRTW andor shoe experience is a plus; product experience in luxury or high-end retail is strongly preferredStrong interpersonal, organizational, and communication skillsAble to work independently as well as collaborativelyProficient computer skillsMax Mara is an Equal Opportunity Employer. MFDV

Created: 2025-02-21