Account Manager, West Region

Location: Based in Chicago suburbs close to headquarters, or based within territory Reports to: Director of Account Management FLSA Status: Full time, exempt At LiquiTech, customer partnerships are our top priority. We're looking for a dedicated and personable account manager to build and maintain strong relationships with customers. The account manager's role is to oversee a portfolio of assigned customers, serve as their main point of contact, and develop new business from existing clients. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer satisfaction and retention» Serve as the main point of contact for all customer concerns and needs» Build and strengthen customer relationships to achieve long-term partnerships» Resolve any customer complaints, identifying solutions and managing internal departments to ensure a positive customer experience» Ensure the timely and successful delivery of solutions according to customer needs and objectives» Generate progress reports for customers» Maintain accurate customer records, keeping track of service agreement updates and renewals» Work with sales team to onboard and integrate new customers into your portfolio Growth» Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers» Identify upsell, cross-sell, and renewal opportunities within existing customer accounts» Expand reach within customer accounts by developing relationships with key stakeholders across the organization» Negotiate and close service agreement contracts to maximize profits Account planning» Create, organize, and execute account plans for large, strategic accounts» Forecast and track key account metrics (e.g., quarterly sales results, annual forecasts, etc.)Requirements» Previous salesaccount management experience in technical sales, healthcare selling, andor water treatment required» Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level» Proven track record of meeting or exceeding goals and receiving positive customer feedback» Proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail» Proficiency with customer relationship management software (e.g., HubSpot) and MS Office» Bachelor's degreeTravel ~40-50% Physical demands» Must be able to sit andor stand for up to 8 hours a day.» Exerting up to 20 pounds of force occasionally, andor up to 10 pounds of force frequently, andor a negligible amount of force constantly to move objects.» Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defectsSupervisory ResponsibilityThis position has no direct pensationBenefits» Paid time off and holidays» Flexible working» Company matched 401k retirement plan» Health, vision, dental, critical illness and accident insurance» Company-paid life insurance and additional voluntary life insurance» Paid family leave» Health and wellness programs» Tuition reimbursement» Ongoing training and career developmentSalary$100,000 base salary (dependent on experience), with commissions based on retention and expansion of current customer accounts, estimated at an additional $30,000.

Created: 2025-02-21