Ecommerce Manager

KNS BRANDS Journee collection- we are dedicated to making the search for the perfect shoe effortless, empowering and celebrating women at every step. At the heart of our mission is the creation of footwear that seamlessly blends style and fit, honoring each moment and milestone.Taft - combines intentional design and a discerning eye to create footwear that stands out. Our ethos, "Boots & Shoes for the Bold," speaks to our core belief in bold vulnerability"”the courage to show one's true self, in all its unique glory, to inspire collective boldness.Vance - always delivering effortless style, all day comfort and unmatched styleJoin us as we redefine what it means to find the perfect shoe.POSITION We are seeking a highly skilled and experienced eCommerce Manager with a strong background in managing Shopify platforms. The ideal candidate will be responsible for overseeing our online store, driving sales growth, and enhancing the overall customer experience. This role requires an analytical thinker with hands-on experience in eCommerce management, digital marketing, and customer engagement.WHO YOU ARE & WHAT YOU DO: Shopify Management: Oversee the daily operations of our Shopify store, ensuring optimal performance and user experience. Manage product listings, inventory, and pricing to maximize sales and profitability. Implement and maintain Shopify apps and integrations to enhance functionality and user experience. Monitor site analytics and performance metrics to identify opportunities for improvement.Coordinate email marketing campaigns with the team: Using Klaviyo to engage customers and boost retentionUtilize SMS tools: To enhance the customer engagement and drive salesManage copy writing: Ensure brand voice is consistent to resonate with our varied target audiences.Customer Experience: Ensure a seamless and positive shopping experience for customers. Address customer inquiries and resolve issues in a timely and professional manner. Gather and analyze customer feedback to inform improvements.Sales & Revenue Growth: Identify and implement strategies to increase online sales and average order value. Monitor sales trends and develop action plans to address any issues orTeam Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer service. Provide regular updates and reports to senior management on eCommerce performance and initiatives.Requirements:Bachelor's degree in business, Marketing, eCommerce, or a related field.Minimum of 3-5 years of experience managing an eCommerce platform, with a focus on Shopify.Proven history of driving online sales growth and improving customer experience.Strong knowledge of digital marketing, including SEO, SEM, email marketing, and social media.Deep understanding of Marketing Metrics and KPI's. Northbeam experience a plus.Excellent analytical skills and the ability to interpret data to make informed decisions.Strong organizational and project management skills.Exceptional communication and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment.Benefits:PTO and Work-Life Balance:At KNS International, we know the importance of recharging and spending time away from work. We offer generous Paid Time Off (PTO), 17 paid holidays, and a flexible work environment that supports balance. Our culture is built around fostering an environment where creativity thrives, and team members feel valued.Healthcare:Comprehensive medical, dental, and vision coverage are provided to ensure you and your family are taken care of. We also offer short-term and long-term disability plans, along with maternity and parental leave.Retirement:Plan for your future with our 401(k) program, including employer matching to help you meet your retirement goals. Plus, you'll be immediately vested.Perks and Wellness:We provide a variety of wellness initiatives, including free gym memberships, monthly massages, and access to Impact Suites for mental health support. Employees enjoy a fully stocked kitchen with snacks and drinks, recreational areas for breaks, and a dog-friendly workspace. Plus, you'll receive free shoes and discounts through our employee purchase program.Growth and Development:We believe in rewarding talent and encouraging growth. Join a collaborative environment that values innovation and provides ample opportunities to advance your career.- Location: Draper, UT - Candidates must be willing to relocate if not currently local.- Work Schedule: Hybrid position requiring in-office work on Tuesdays, Wednesdays, and Thursdays.

Created: 2025-02-21