Account Manager

The Account Manager will be responsible for nurturing and growing client relationships, driving sales, and ensuring customer satisfaction. This role requires excellent communication skills, strategic thinking, and the ability to understand and meet client needs. They need to be able to provide exceptional service which includes the coordination and complete handling of inquiries of clientvendor needs. The ideal candidate for this position will have exceptional customer service, time management, organizational and problem-solving skills.This position will lead an evening team, Monday - Friday 1pm - 9pm shift.DUTIES AND RESPONSIBILITIES:Provides the highest level of service to clientsvendors; provides detailed information on available services that align with requirements, assisting the clients in making informed decisions. Analyses customer requests and makes recommendations based on specific needs, ensuring realistic expectations that promote a dedicated client base.Takes ownership of process from start to finish and proactively communicates with clients; resolves issues; adapts communication method to align with client needs.Proactively engages with clients, providing updates, following up, and informing them of any status changes.Stays abreast of all productservice enhancements, system updates, and changes to requirements, maximizing efficiencies and productivity.Develop and maintain strong relationships with key clients, acting as the primary point of contact.Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously.Collaborate with internal teams to ensure the timely and successful delivery of products and services.Conduct regular account reviews and business reviews with clients to ensure alignment and satisfaction. Also see if there is opportunity to upsell any other services CheckSammy can provide for them.Must have management capabilities in soft skills, policies and processes and SOPs.Will assist in training of all new hires and shadowing.Other duties as PETENCIES: Teamwork: working with munication: presenting and communicating informationProblem solving analyzing, writing and reporting, suggesting resolutions, understanding client's anizing and Executing: strong attention to detail; quality oriented; delivering results and meeting customer expectations, planning, and itiative: taking ownership of process; identifying opportunities for enhancements; seeking information, taking timely action.Must know how to and when to delegate tasks.Adapting and Coping: adapting and responding to change, coping with pressures and setbacks.EDUCATION TRAINING AND EXPERIENCE: High School Diploma or associate degree and three years' experience or equivalent preferred.Experience in account management preferred.Highly desirable: logistics, waste or environmental services industry experience is a plus.Prior management or team lead experience is preferred.

Created: 2025-02-21