Sales Administrator

SUMMARYWill be responsible for the coordination of the workflow in the Department as it relates to: Order Entry, Shipping, Return Material Authorizations, phone inquiries, retrieval of customer feedback, and maintenance of departmental logs. This position will also have back-up responsibilities for answering the main telephone.RESPONSIBILITIESOrder Entry, Order ProcessingQuotations (Parts, Accessories and Specialty Products)Preparation of Order AcknowledgementsPreparation of Shipments Shipping Labels-Cartons and CourierProvide Customers with information regarding shipments.Maintaining Projection Schedules for Instruments and Octapol.QCP Recalibration Order Processing ProceduresRespond to Customer Inquiries via email or phone.Shared responsibility for answering the Company phone.Follow up on Order Status internally.Follow up on "Payment Pending" orders.Department Metrics participation as assigned.Month End Sales Reports as assigned.QUALIFICATIONSMinimum of High School Diploma; some college preferred.Proven experience in a Customer Centric environment.Experience with Microsoft Word, Excel and OutlookExperience with SAP or an ERP system a plusDiplomatic communication skills and ability to field inquiries in a professional manner.

Created: 2025-02-21