Finance Support Specialist

Our Purpose & Values:To Glorify God and Share His BlessingsIntegrityExtraordinary Customer ExperienceTeamworkDriven to Excellence Job Summary:The Finance Support Specialist is responsible for:Processing customer payments Facilitating the collections processSupporting accounts payable processQPA ReportingCoordinating the Customer Dispute ProcessEssential Job Functions & Expected Outcomes:Finance Responsibilities: 100% of the JobReviews and posts incoming cash receipts and applies payments to customer invoices, as well as processes credits in a timely and accurate mannerMonitors customer accounts, follows up and reports to management on any delinquencies, and investigates any inquiries related to customer invoices to ensure timely paymentsReviews and posts incoming non-PO vendor invoicesCollaborates with Sales Support Team to ensure customer billing reflects agreed upon terms for products and services Manages and monitors the Customer Dispute ProcessPrepares monthly VIP reportsPrepares and uploads quarterly QPA reportsCross trains with other Finance Support role and assists Finance Team as neededDocuments and maintains internal processes and procedures Orders supplies for NSI office locationsAssists with various office tasks such as shipping, collecting, going to the post office, etc.Maintains and uploads requested documents for annual auditAssists with answering phone calls and monitors general phone mailbox to confirm all inquiries are addressed promptlyResponds to customer requests within 24 hoursAdopts and makes automation suggestions for internal processesScans and files paperwork per policyThe job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.Position Requirements:Education: Bachelor's degree is preferred; may consider an equivalent combination of education and relevant experience. Experience: 1+ years of administrative experience.Certification(s): NAFunctional Skills: Excellent time management. Strong attention to detail with accurate data entry and organizational skills. Familiar with general business flows. Technology AptitudeSkills: Proficient with Microsoft Excel and other Office 365 applications. Familiarity with accounting software a plus.Language Skills: Effective communication and interpersonal skills. LeadershipBehaviors: Ability to work independently and collaboratively within a team dynamic. Eagerness to learn and take on new challenges.Culture Match Behaviors: Honest, "Does the Right Thing", collaborative, respectful, interacts professionally with others both inside and outside of the organization.Equipment Used:This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systemscabinets and fax machinesPhysical Requirements:Ability to sit at desk for 7+ hours per dayAbility to use hands and fingers and to reach for and handle objects to perform tasks frequentlyAbility to articulate ideasinformation in a logical flow for 5+ hours per dayAbility to read and respond on an on-going basis daily due to nature of the workAbility to talk and communicate with others via phone, in-person, and computer on-going Ability to listen to customers, problem-solve, and respond accordingly throughout the dayAbility to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull and carry items frequentlyLifting up to 15 lbs. sporadicallyEnvironmental Conditions & Travel:The employee is primarily exposed to a normal office environment with moderate noiseThis position may face inclement weather conditions when travelingTravel requirements are limited, generally within a 10-mile radius

Created: 2025-02-21