Senior Customer Success Manager

Senior Customer Success Manager 🌟Who We AreAt Property Meld, we're on a mission to radically improve property maintenance operations through intelligent maintenance solutions. If you've ever experienced the frustration of waiting on a rental repair, you know how inefficient the process can be. We believe it doesn't have to be this way.We're looking for a Senior Customer Success Manager who thrives in a fast-paced, data-driven, and outcome-focused environment. This role is designed for a strategic thinker who can influence customer behavior, leverage analytics to drive business results and ensure customers maximize the value of our platform.This is an in-office role at Property Meld HQ in Rapid City, South Dakota.What You'll Own & Influence📊 Influence Business Outcomes & Drive Performance✔️ Manage a Book of Business Representing ~$2M in Annual Recurring Revenue (ARR) - executing strategies to drive adoption, retention, and expansion.✔️ Increase Product Utilization - Ensure customers adopt best practices, maximize efficiency, and drive measurable ROI.✔️ Guide Customers to Operational Maturity - Move them from implementation to optimization by influencing decision-making, workflows, and internal processes.✔️ Proactively Identify Risks & Opportunities - Use data insights to anticipate challenges, address churn risks, and create upsell opportunities.✔️ Navigate High-Stakes Conversations - Confidently challenge assumptions, influence executive-level stakeholders, and drive action.✔️ Improve Customer Performance - Ensure customers aren't just using Property Meld"”they're winning with it.Who You Are & What You Bring🔹 Strategic & Data-DrivenYou make decisions based on data, trends, and measurable impact.You use metrics to influence customer adoption and revenue expansion.🔹 Proven Experience Driving Business Outcomes4+ years of experience in customer success, revenue operations, or strategic consulting.Managed a book of business of at least $2M ARR, driving adoption, retention, and expansion.Track record of executing strategies that reduce churn and increase customer lifetime value (LTV).🔹 High-Level Influence & PersuasionYou own the narrative"”guiding customers through ambiguity and influencing them to take action.You can present data-backed insights, handle objections, and drive alignment at the executive level.🔹 Ability to Execute in a Fast-Paced, Scaling EnvironmentYou thrive in high-growth, high-accountability settings with shifting priorities.You can pivot quickly, adapt strategies, and push through obstacles.🔹 Sales & Growth MindsetYou identify opportunities for upsells, expansions, and contract renewals.You understand how customer retention ties directly to business revenue and work proactively to influence it.Why You'll Love It Here💰 Compensation:Earnings opportunity of $85,000-$118,000 annually (base + bonus structure).💙 Benefits & Perks:Healthcare through Wellmark Blue Cross Blue ShieldDental & Vision through Beam$25,000 Life Insurance Policy sponsored by Property MeldTwo Weeks PTO annually, allotted upon hireOne Week Meld Cares PTO for volunteering and giving back🏔️ Love Where You Live:Rapid City, SD offers 16+ national & state parks, vast forests, and historical sitesThriving outdoor recreation & close-knit, collaborative community🤝 Trust in the Workplace:We foster a culture of trust & accountability, allowing Melders to do their best workOrganic collaboration across teams fuels our innovation and successAre You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!! 🚀 🚀 🚀

Created: 2025-02-21