Customer Account Manager

Acara Solutions is looking for a Customer Account Manager for one of our Aviation Manufacturing Clients in Addison, IL.Office hours: Monday-Friday (8am-4:30pm)Salary Range 90K-110KThis position is not a manager of people, you will manage the customer accounts so there are no direct reports.This is more of a communication role to update customers on production schedule and backlog.At the same time, reporting various requests internally.Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved.Essential Duties and Responsibilities include the following. Other duties may be assigned.Support the customer's account and relationshipCollaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problemsReview and confirm customer contractual and PO requirementsWork with and provide guidance to the CA and SE assigned to the customerMonitor, contest, and improve customer account scorecard dataAssist the Sales Manager on preparing bookings forecast and planAs a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and qualityPrepare quotes and pricing for submittal to the Sales ManagerLead customer OOR discussions to ensure accurate and timely information is provided to the customerSupportlead customer visits both onsite and externally as requestedRequired Skills Qualifications:Education andor ExperienceBachelor's degree (B. A.) from four-year college or university; five (5+) years related experience andor training; or equivalent combination of education and experience.

Created: 2025-02-21