Dispatch Coordinator

Job Summary: We are seeking a highly motivated and confident Dispatch and Operations Coordinator to join our team. This role requires a strong work ethic and the ability to take independent initiative. The successful candidate will split their time between dispatching duties and operations coordination, ensuring smooth and efficient operations in Northern Minnesota. This position requires earning the respect of local technicians and coordinating with a new branch manager who has transitioned from the field.Key Responsibilities:Dispatching Duties (50%):Coordinate and dispatch technicians for service calls and installationsManage scheduling and ensure timely response to customer needsMaintain communication with technicians and customers to provide updates and resolve issuesOperations Coordination (50%):Support the branch manager in daily operations and administrative tasksAssist in managing inventory, supplies, and equipmentCoordinate with sales and account management teams to ensure seamless operationsHandle customer inquiries and provide excellent customer serviceEnsure compliance with company policies and proceduresQualifications:Proven experience in dispatching andor operations coordinationStrong organizational and multitasking skillsExcellent communication and interpersonal abilitiesAbility to work independently and take initiativeConfidence and ability to earn respect from technicians and team membersFamiliarity with Northern Minnesota region and its unique challenges is a plusBenefits:Paid vacation and sick leave12 paid holidays each yearLow-cost medical, dental, vision, and prescription drug plansFertility care, including IVFDiabetes careDental and orthodontic care for adults and children6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income upon retirement (after working at least three years)Employer-paid life insuranceShort-term and long-term disability insuranceTax-free expense accounts for health, dental, and dependent careResources for physical, emotional, social, and financial well-beingTraining, classes, and professional development opportunitiesIf you are interested in learning more please apply today!

Created: 2025-02-21