Technical Support Specialist

RESPONSIBILTIES: Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.Actively listen, acknowledge, accurately categorize contact reasonsexperiences, and respond accordingly.Keeping up to date on email communications.Ability to multitask using multiple databases to accurately research and respond to inquiries.Ensure datareport integrity by continuously understanding use of tools and the business needs for information.Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive responseresolution. EXPERIENCE AND EDUCATION QUALIFICATIONS:Bachelor's Degree preferred.Previous customer service experience.Demonstrated ability to trouble shoot and problem solve.Ability to listen, talk, and type pensation:$18hr to $22hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave andor other paid time off as provided by applicable law.

Created: 2025-02-21