Customer Service Specialist

We are currently seeking a Customer Service Specialist for a client in Grapevine, Texas. This is a full-time, direct hire position. The role is 100% onsite. This person will be a main link between both internal and external clients. Job Duties:Serve as a link to clients to provide information on orders, statuses and municate with internal departments such as production, engineering, quality control to provide updates to orders and to make sure customer orders are delivered in a timely and accurate manner.Serve as the primary point of contact with clients to resolve issues and answer questions.Work with internal departments to expediate progress on repair orders and reduce open RMA's.Verifying all shipped orders are accurate.Process incoming and outgoing shipments.Requirements:Bachelor's Degree or higher.Excellent oral and written communication skills.Ability to generate reports and interpret data.Strong Microsoft Office skills including Excel.Desired Skills and Experience-Excellent oral and written communication skills.-Bachelor's Degree.-Prior customer service experience, ideally in a manufacturing setting.-ERP experience.-Microsoft Office, including Excel.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-21