Project Lead

Purpose of RoleThe Project Lead will coordinate the service installation, expansion, troubleshooting, training, startup, commissioning, and preventative maintenance of Humidification and Dehumidification equipment. They will communicate between Condair departments, customer contacts including contractors, agents, and direct customers on projects. They will also schedule technician visits while providing all information required to perform purchased services. Quoting services and parts to equipment when requested, filing and recording all project information and tracking project work to completion are also main responsibilities of this role.Key Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, andor ability required.Schedule technician appointments with all partiesComplete LMS TrainingsCapture and complete information for Service Fusion.Knowledge of Install, PM, Service, Walkthrough processesAssist in processing warrantiesAssist in technical supportEscalation of issues as appropriateQuote labor on projectsReview blueprints, layouts for accuracyContribute to project meetingsProject, job, and metric reportingtrackingEnforce service policiesCommunicate issues to appropriate departmentsBusiness travel as required (anticipated travel 10% of the time) both internationally and within North AmericaAdhere to Condair's Quality Assurance Systems and Health and Safety policiesPerform other duties as assigned by ManagementProfessional Skills, Qualifications, and CompetenciesEducation and Experience: Highschool diploma or equivalent required; college degree is an asset. Basic working knowledge and experience in project management preferred. Proven customer focused service communication, written, and verbal required.Language Skills: Fluent in English (reading, writing, spoken); ability to convey instructions clearly and with ease in person or over the phone.Ability to Reason: The ability to prioritize and manage multiple concurrent tasksprojects is required. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists puter Skills: Functional capability with Adobe Acrobat Reader and Microsoft products including Word, Excel, PowerPoint, Teams and Outlook. Experience using database software; SAP experience considered an asset.Math skills: Basic skills: ability to compute rate, ratio, statistical analysis, and percent and to draw and interpret bar graphs.CertificatesLicenses: Valid driver's license and valid and up to date passport. Proof of ability to work in the US and ability to travel internationally and within North America.Other: Ability to write reportslogs and effectively present information. Ability to read, understand and work from specifications, schematics, and building Blueprints. Exceptional organizational skills.Personal CharacteristicsTeamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Offers to help others to achieve common goals.Drive: Exhibits a drive to do all work required to achieve success. Aims to do the right thing without being told. Works well independently and is self-motivated.Ethics: Works with integrity and strong moralsethics.Professionalism: Approaches others in a tactful manner. Reacts well under pressure and follows through on commitments. Treats others with respect and consideration regardless of their position. Accepts responsibility for own actions and asks for help when needed.Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.While performing the duties of the job, the employee is required to:Regularly use a computer workstationRegularly stand, bend, twist for the purpose of obtaining and reviewing paper documentsOccasionally lift and carry small loads, less than 40lbsWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the job duties, the employee is regularly exposed to:A regulated indoor climate.Airports, airplanes, and other places that are associated with travelling domestically andor internationally.BenefitsPerksCondair is pleased to provide the following benefits to all full-time employees (subject to change):Medical benefitsDental benefitsVision benefitsShort-term disability insuranceLong-term disability insuranceLife insuranceAD&DFlexible healthcare spending account401KFree snacks and beveragesPaid vacationPaid sick leaveAccommodationWe are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Human Resources at or call 613-822-0335 and ask to speak with Human Resources.AcknowledgementThis job description reflects the immediate requirements of the post. As the duties of the post develop and the requirements of the company change, the post holder will be required to carry out other duties.About the CompanyCondair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments.Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in over 50 locations worldwide.Our Vision: To create healthier built environments and increase productivity with the optimal humidity for a better life.Our Mission: Driven by our customers' needs and supported by science, we engineer reliable, sustainable solutions.Slogan: Humidity for a better life.Our Values:We act on our visionWe are reliableWe are result-orientedWe empower our peopleWe improve human life

Created: 2025-02-21