Logistics Customer Service Supervisor

About WakefernWakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets® and Gourmet Garage® banners.Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.About YouYour contributionThe Customer Service Supervisor is responsible for coordinating and supporting all aspects of replenishment and supply chain activity within the Logistics division, from order creation to retail delivery and pack out. In this role, the Supervisor will initiate, analyze, and execute tasks, assignments, and projects that support the goals of the Logistics Division. A core function is to develop, communicate and implement processes that optimize store replenishment. General responsibilities include overseeing analysts and agents that respond to retail needs, coordinating replenishment activities across the division and company, and functioning as a primary communicator for most logistics related activities that support retail. As a logistics supervisor, you will conduct committee presentations and participate in special projects and working groups. Additional areas of support include assisting in logistics crisis planning and execution.What you will doLead an experienced and diverse team of Customer Service Analysts and Customer Service Agents.Co-supervise with peer department supervisors, each responsible for designated product municate with internal and external customers, including all banners, Wholesale customers and Wakefern product divisions using verbal, visual and virtual communication platforms.Support replenishment for all order types, including warehouse, Direct Store Delivery (DSD), directs and Transdock orders; and all customer types, including banner, Wholesale and non-traditional stores.Perform delivery discrepancy investigations and reporting using the Pega Delivery Discrepancy Application (DDA).Create, update, maintain, and communicate ordering and delivery schedules for all product divisions, for all banners and non-traditional stores, as well as Directs, Direct Store Deliveries (DSD) and Transdock vendors.Support third party logistics operations, including auxiliary facilities and Transdock vendors.Lead department and division efforts during periods of significant business disruption.Provide logistics-related support; initiate logistics coordination for new store openings, re-openings and remodels.Lead all problem-solving efforts.Perform various logistics related tasks and assignments, as designated by Management.What we're looking forBachelor's degree, or 60 or more college credit hours.Strong leadership, organizational, and project management skills.Proven analytical abilities with an attention to detail; works well independently, as well as leading a team.Previous supervisory experience with the ability to manage and motivate others, preferred.Exceptional relationship building attributes, including superior communication skills.Proven Microsoft Office software proficiency; previous use of Logistics related software applications preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS, etc.).Able to work in a fast paced, collocated team environment.Availability to work weekends and holidays.Multiple language abilities preferred.How you will workAbility to sit and work at a desk for long periods of time.Ability to view screens for long periods of petencies Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve itInfluence Others: The ability to effectively collaborate, inspire, persuade and align othersDrive Change: Create the vision and drive the momentum for changeTalent Planning: Build organizational and associate capability to achieve business goalsTake Accountability: Drive a culture of ownership throughout the organizationInclusive Leadership: Role model inclusive leadership to leverage diversityCore Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.Drive for Results: Supports divisional and strategic objectives through achievement of work pany PerksVibrant Food Centric CultureComprehensive medical, dental and vision packageCompetitive Salary and Paid Time OffFitness Reimbursement and Well-Being ProgramCorporate Training and Development UniversityCollaborative team environmentPaid Parental Leave401KMatching Gifts and Community Volunteer Involvement

Created: 2025-02-21