Tour and Retail Manager

Tour and Retail ManagerStandard Responsibilities: Company LeaderLeader of Visitor Center- Tour and Retail Departments Accountable for Retail Department: -KPI Reporting -Evaluates Retail Staff Performance -Monthly Inventory -Floor Moves -Holiday Decorating- Partnering with GM & AGM -Signage & barcodes -Ordering- Spirits, Merchandise, Front Desk Supplies, and Retail Supplies -Merchandise Ordering and Placement -Assist in control of Point of Sale and Reservation System Accountable for Tour Department: -KPI Reporting -Directs Tour Leads and Tour Guides in Coaching and Training -Evaluates Tour Staff Performance -Evaluate Visitor Center Tourism Experiences -Develops and Improves all FOH Tour Experiences -Hands-on in fulfilling Tours and Retail duties -Order Spirits for Tastings, Tour Supplies -Develop and Evolve Tourism PartnershipsNetworking Critical KPI department reporting- Sales and Acquisition, Customer Engagement, Brand Perception, Department Revenue, Operations, Merchandise Summaries, LaborProfessionally resolves Visitor Center staff or customer complaintsissues, communicating assistance when necessary and appropriate. Essential Managerial Duties: -Opening Visitor Center -Closing Visitor Center -Attend and Actively Participate in Weekly Manager Meetings -Assist in all in-house events -Assist in all private events when applicable to schedule -Partnering with Assistant GM for dailyweekly employee assignment -Employee Performance Reviews -Discounts -Guest reviews -Guest assessmentscheckups -Employee back-up -Problem solving all department issues -Upholding Jeptha Creed policies and standards -Team player to complete distillery visitor center assignmentsPreferred Skills: Excellent Customer Service skillsStrong in Public SpeakingPerforming. Strong Communication Skills Distinguished in Microsoft officeNumerical SkillsElevated knowledge with Bourbon, Moonshine, Vodka, BrandyExperience in the SpiritsBourbon Industry, and the Food and Beverage Industry Professional manner and outlook. Team PlayerProficient in Multi-Tasking and Time Management Organized and Detail Oriented Craft Cocktail Knowledge Strong Problem Solver, able to take initiativeConflict Resolution and De-Escalation ExperienceBourbon StewardCTA STAR Certified Requirements: 3+ years in Hospitality Management Customer Service Industry1+ years in Food and Beverage Industry OR BourbonSpirits Industry1+ years with tourism or distillery visitor center experienceManagement Skills are requiredWeekends Shifts are requiredMust be able to stand and exert fast paced mobility for periods of up to 4 hours in lengthAble to bend and kneel and have the ability to lift 70 pounds Jeptha Creed Visitor Center Hours:Monday-Wednesday: Closed to PublicThursday: 11am- 6pmFriday: 11am- 6pmSaturday: 11am- 6pmSunday: 12pm- 5pmTypical Weekly Shifts:*Hours may vary week to week for different events, trainings, or meetings. Wednesday: 9:30am-3pmThursday: 9:30am- Close (6:30pm-7pm)Friday: 9:30am- Close (6:30pm-7pm)Saturday: 9:30am- Close (6:30pm-7pm)Sunday: 11am- Close (5:30pm-6pm) The is a full-time position. Designating you to be eligible in participating in Jeptha Creeds benefits and 401k program.

Created: 2025-02-21