Customer Support Specialist- Intern/Part-Time

🌟 InternPart-Time Customer Support Specialist 🌟Who We AreAt Property Meld, we're on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn't be that way.We're building a seamless maintenance experience that delights residents, empowers property managers, and elevates the industry. Over the past six years, we've transformed from a small startup to a powerhouse, growing from 3 employees in 2016 to over 65 today, and we're just getting started.As we continue to grow, we're looking for an InternPart-Time Customer Support Specialist to help us deliver a World-Class Customer Experience.About This RoleThis opportunity is perfect for someone who is looking for real-world experience in a fast-growing SaaS company while balancing an internship or part-time role.📢 This role can be structured as either an internship or a part-time position, depending on your experience and availability.📍 Location: This is an in-office role at Property Meld HQ in Rapid City, South Dakota.⏳ Hours: 35 hours per week💰 Compensation: $18hourWhat You'll Do (Jobs to Be Done)✔️ Deliver a World-Class Customer Experience by providing technical support via email, chat, and phone.✔️ Troubleshoot customer issues using available tools, resources, and critical thinking.✔️ Execute assigned tasks and projects to support the broader Customer Support team.✔️ Become a Product Expert - learn and adapt quickly to our platform, processes, and customer needs.✔️ Be a Customer Advocate - identify and communicate areas for improvement to enhance the maintenance experience.Who This is For✅ Internship Opportunity: Perfect for students or recent graduates looking to gain hands-on experience in customer success, SaaS, or tech support.✅ Part-Time Role: Ideal for professionals seeking a flexible work schedule while growing a career in customer support.What You Bring🔹 Confident Communicator - You effectively communicate with customers via tickets, live chat, and scheduled calls.🔹 Customer-Focused Mindset - You care deeply about customer experience and problem-solving.🔹 Technical Curiosity - You enjoy learning new tools, troubleshooting, and solving technical issues.🔹 Efficiency Master - You work hard and smart, managing time effectively in a fast-paced environment.🔹 Team-Oriented - You collaborate well but can also thrive independently.🔹 Agility & Adaptability - You grasp new concepts quickly and execute effectively.Bonus Points If You Have:🌟 Experience in customer support, technical troubleshooting, or SaaS.🌟 Familiarity with CRM systems or ticketing platforms.🌟 A knack for efficiency, problem-solving, and clear communication.Why You'll Love It Here🚀 Real-world experience in a high-growth SaaS company.📚 Training & mentorship to help you succeed.💡 Flexible work environment to fit your schedule.🎯 Opportunities for growth and career development.💬 Ready to make an impact? Apply now and be part of a team that's transforming the property management industry!

Created: 2025-02-21