Collections Specialist II

VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.Waste ServicesVLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.Railcar ServicesVLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.Marine ServicesVLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.Job SummaryJob Description OverviewAs an experienced and motivated Collections Specialist, your primary function is to review accounts while working with clients to resolve inconsistencies. This role requires someone with the ability to balance between maintaining trustworthy relationships and guaranteeing receipt of timely payments. The ideal candidate will possess outstanding communication and negotiation skills. This position will interact with all levels of employees as well as customers on a regular basis. ResponsibilitiesContact customers to obtain or communicate account information for collectionsReview data and other information relevant to billings and collections for purposes of collecting on outstanding invoicesManage and coordinate outgoing mailings to customers including statements and invoicesMaintain electronic collection notes for each customer accountIdentify and resolve discrepancies with cash applicationsWork with team members at facilities to resolve billing issues with customersPrepare credit debit memos with supporting documentation for customer accountsGenerate and provide weekly outstanding AR reports to managementMaintain customer account master informationRequest tax exempt certificates from as neededRequest credit information as neededData Entry and scanning Desired SkillsProfessional demeanorExperience with business to business collectionsCommunicates clearly, both written and verbalWilling to build and maintain long-term relationships with the customersUnderstanding of accounting processes and principles; specifically Accounts ReceivableAbility and desire to work independently, efficiently, and productively in a multi-task environment daily with minimal supervisionDemonstrate ability to effectively work with all levels within the company, including executive managementAbility to identify and analyze problems using sound judgement and recommend solutions to effectively resolve challengesExceptional interpersonal, organizational, and time management skills QualificationsHS Diploma, some college preferred5+ years of collections experienceProficiency working with MS Office with focus in Excel, Microsoft Dynamics GP, and CRMWhat's in it for you!At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.Employee Assistance Program -- 247 assistance and counseling services that are 100% confidential and free to all employees and their dependents.Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any cluding holidays!Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary lifeadd, critical illness, hospital indemnity and accident plans.Rewards and Recognition Programs -- We celebrate our employees! From birthdays to anniversaries and other various milestonesachievements, we have programs in place to recognize our employees.Financial Planning - Free One on One financial planning with a certified Financial PlannerCoach.Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.

Created: 2025-02-20