Group Accounts Coordinator

Group Accounts Coordinator at Marriott International, Inc summary: As a Group Accounts Coordinator, you will manage group room reservations and coordinate with various departments to ensure a seamless experience for guests. This role demands excellent customer service skills, alongside proficiency in hotel operations, while maintaining a strong relationship with guests and team members. You will be responsible for organizing tasks, adhering to company policies, and contributing to a positive work environment. Additional Information Job Number Job Category Reservations Location W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States, 85251VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY   Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.   Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.   PREFERRED QUALIFICATIONS Education:                               High school diploma or G.E.D. equivalent. Related Work Experience:      At least 1 year of related work experience. Supervisory Experience:         No supervisory experience. License or Certification:          None       Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,"‹ begin  your purpose,  belong  to an amazing global"‹ team, and  become  the best version of you. Keywords: group reservations, hotel operations, customer service, team coordination, hospitality management, guest experience, property management, booking coordination, luxury accommodation

Created: 2025-02-18