Director IT Infrastructure Operations IL

The Company Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services. These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team. Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in its operations, generating more than $3.3 billion in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE). More information about the holding company and overall organization can be found at The Position The Director, Global IT Infrastructure Operations is responsible for leading the design, execution, and continuous improvement of a scalable, resilient IT infrastructure across all global sites. This role requires strong leadership to manage a high-performing team, ensuring world-class service delivery, high availability, and seamless deployment. A key focus will be on driving standardization, cloud migration, governance, and monitoring to support the organization's growth and strategic initiatives. The Director will also manage relationships with external partners, particularly in hybrid environments where infrastructure management is partially outsourced, ensuring effective coordination, service quality, and integration between internal teams and external providers. This role is based out of our Warrenville office, 27501 Bella Vista Parkway, Warrenville, IL 60005. Job Description Primary Responsibilities Strategic Direction: Define and implement the operational strategy for IT infrastructure, ensuring alignment with global objectives and standards. Lead Hybrid Infrastructure Management: Oversee both internal and outsourced teams, ensuring that infrastructure operations, service delivery, and governance are seamless and meet organizational expectations. Vendor Management: Build and maintain relationships with external partners involved in infrastructure outsourcing, ensuring SLAs are met and service delivery is consistent with company objectives. Standards and Policies: Develop and enforce infrastructure standards, policies, and best practices across all sites. Resource Allocation: Optimize resource allocation (personnel, tools, equipment) for both internal and outsourced resources. Cloud Migration & Standardization: Drive infrastructure standardization and cloud migration initiatives, ensuring efficient operations and integration with outsourced services. Governance: Implement and maintain governance frameworks, including ITIL processes, and ensure both internal and external teams adhere to best practices. People Development: Develop career paths and growth opportunities for internal teams while ensuring effective collaboration with outsourced providers. Project Oversight: Oversee global site infrastructure projects and ensure alignment with internal teams and external partners. Operational Efficiency: Identify and implement initiatives to improve operational efficiency across both internal and outsourced operations. Long-Term Planning: Develop and execute plans for scalability, redundancy, and resilience in both internal and outsourced infrastructure environments. Incident Management: Oversee resolution of infrastructure-related incidents and problems, working with both internal teams and external providers to ensure minimal business impact. Global IT Infrastructure Projects: Lead the integration of new sites, acquisitions, and changes impacting infrastructure, ensuring seamless coordination between internal and outsourced teams. Job Requirements Education Bachelor's degree in computer science, Information Technology, or a related field Skills & Relevant Work Experience 15+ years of experience in IT infrastructure management, including experience in managing hybrid environments with partially outsourced infrastructure. Proven ability to manage high-performing teams and outsourced vendor relationships. Mastery of relevant technologies across network, server, storage, and cloud infrastructure. Experience with infrastructure governance and ITIL processes. Proven track record of managing large-scale cloud migration and standardization initiatives. Strong understanding of customer experience principles and service delivery excellence. Experience developing and operating Infrastructure outsourcing model is required Experience managing infrastructure operations for a Global organization across continents is required Exceptional leadership, communication, and team-building skills, with experience managing both internal and outsourced teams. Strong technical acumen. Deep understanding of all clouds environment with a focus on Azure, Networking, security and system Ability to work in dynamic, fast-paced environments and manage multiple priorities. Experience in producing metrics, reports, and status updates for both internal and external stakeholders. Proficiency in infrastructure monitoring and management tools such as Zabbix, ServiceNow, and other relevant platforms. Experience with cloud platforms (e.g., Azure, AWS) and infrastructure-as-code (IaC) tools. Knowledge of automation tools (e.g., Ansible, Terraform) and network, server, and storage solutions. EOE MFDV

Created: 2025-02-18