Production Support Specialist

Role: Production Support.Location - Charlotte, NC Jacksonville, FL (Hybrid)Full Time 3 or more years in Production Support, Performance Testing, andor related technical environment3 or more years working in a Linux environment3 or more years analyzing log data in Splunk3 or more years performing root cause analyze of complex technical issuesExperience with one or more of the following: AppDynamics, Introscope, DynatraceScripting in Bash and or PowershellEnjoys solving problemsDetail oriented and organizedAnalyze Java heap and thread dumps L3 Production Services Lead able to work independently and drive resolution of complex issues. Strong analytical skills required to determine root cause of technical issues. Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues. Must have a firm grasp on day to day use of Linux. Experience writing SQL to query data required. Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) required. Must be able to create and modify utility scripts written in bash, Powershell, etc. Must have previous experience with Splunk or another log aggregation tool. Must have previous experience analyzing root cause for complex technical incidents. Ability to analyze Java heap and thread dumps strongly preferred.

Created: 2025-02-15