Customer Support Representative

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.Hourly Pay: $20.00Schedule: Monday-Friday rotating shift of 9:30am-6:00pm andor 7:00am-3:30pm + 1 weekendmonthHybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe officeYou will:Deliver exceptional customer support via email, chat, and phoneReview and respond to 40-50 support tickets dailyCommunicate with pharmacy partners, patients, and internal team membersAnswer questions about prescription orders, refunds, tracking and delivery, and related issuesWhat you bring:BA BS Degree (entry level applicants are welcome!) or extensive support experienceExperience in retail, hospitality, restaurant, customer service andor pharmacy experienceProactive energy to thrive in a fast-paced tech startup environmentSupport skills over phone, chat, and e-mailPreferred experience with Zendesk, Salesforce or Gladly is idealOutstanding customer service skills, including active listening and de-escalationWhat's in it for you:Compassionate and driven colleagues in a fun environment where success is celebratedDirect access to executives and a transparent company cultureRare opportunity to change an industry and lives of millionsWe are reinventing healthcare pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you doMedical Dental Vision 401K package that fits your needsGenerous Vacation Policy - work hard and take time when you need it11 Paid HolidaysWork in a beautiful office overlooking Tempe Town LakeAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

Created: 2025-02-09