Luxury Store Manager, Scandia Home Upper East Side

Luxury Store Manager, Scandia Home Upper East Side For over five decades, Scandia Home has been bringing the best of European-inspired bedding into discerning homes across the United States. With four retail stores on the West Coast, the brand is expanding its retail footprint on the East Coast with an exciting new shopping destination in New York City: 1210 3rd Ave 3rd Ave & 70th Street. The previous location of Gracious Home.Position: The Store Manager of Scandia Home Upper East Side will play an integral role in defining the success of the brand's first brick and mortar location in Manhattan. As the leading brand for luxury down bedding and fine linens, Scandia Home is seeking an experienced Store Manager. The Scandia Home Store Manager will enjoy operating in a uniquely entrepreneurial environment and will be expected to manage multiple dimensions including sales, merchandising, marketing, staffing, outreach and operations. Responsibilities:Store Environment·      Maintain luxury store environment enhancing our customer's experience with the brand.·      Ensure proper understanding and execution of all brand guidelines and procedures.·      Ensure visual standards are appropriate and support the brand image.·      Ensure image and operational standards according to Scandia Home guidelines (i.e. ordering and restocking supplies, cleaning up, maintaining proper workroom organization, product maintenance).·      Ensure a consistent, quality store experience for customers.Sales·      Ensure Store Sales and Financial Goals are achieved.·      DemonstrateSell products to customers, explaining benefits, features, prices, quality, value and other information.·      Create a Selling Culture in the Store, ensure Associates are trained in the "Scandia Home Difference" and full product knowledge.·      Initiate, monitor and manage store outreach to interior design professionals.·      Ensure staff maintain constant communication with clients and are actively building databases, utilizing information to increase sales and build customer loyalty.Customer Service·      Build the business through outstanding customer service.·      Lead store sales staff in exceeding customer expectations for white glove service.·      Seek feedback from staff to enhance the level of client experience.·      Maintain effective working relationship with the customer service department and other company departmentsemployees as needed to ensure optimal customer experience.·      Maintain quality service by establishing and enforcing organization standards.Merchandising·      Merchandise displays to accentuate product benefits.Purchasing·      Identify current and future products desired by potential and actual customers.·      Work with outside vendors to ensure optimal product assortment befitting the brand and store.·      Generate merchandise orders for new products and replenishment of stocked items and submit to Supervisor for approval before releasing to vendors.Marketing·      Create marketing, advertising, promotional, and display initiatives to achieve financial objectives.·      Plan, coordinate and set-up for special events and promotions.Staffing·      Manage and Develop the Store Team.·      Motivate and support the store staff, offering guidance and assistance.·      Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management.·      Responsible for creating a positive and united work environment amongst all staff.·      Spot coaching and management of spoken and written communication, including peer interactions.·      Participate in staffing decisions including employment, discipline, training, assignment and termination.·      Create a productive work environment through consistent coaching and training of the Sales Consultants.Operations·      Oversee retail store operations to company standards.·      Ensure efficient administrative opening and closing of the store.·      Maintain store cash handling records and reports.·      Monitor daily financial aspects of store sales: ensure daily transactions and proper paperwork are submitted on time and with accuracy.·      Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock.·      Partner with management to effectively monitor, control store operating expenses and ensure accurate records.Other·      Liaise with other stores as needed.·      Possess basic understanding and knowledge of brand and full range of all products and services.·      Notify supervisor of competitive activities.·      Other activities that may arise.Qualifications:·      Luxury retail management proficiency ·      A passion for fine linens and high-end home textiles with a constant curiosity to increase industry knowledge ·      Thrives on connecting with people and can tell a compelling brand story·      Awareness of the greater New York City interior design community·      Entrepreneurial mindset. Ability to chart a course and create a plan for building a devoted clientele ·      Proven ability and experience in offering the highest customer service·      Natural sales skills with a results-driven work ethic·      Direct buying experience and capability to own, select and curate a product assortment for the New York City market ·      Inventory management expertise·      Superior communication skills, spoken and written·      Resilient and action-oriented to solve issues and drive progress Compensation package:·      Base salary plus commission incentive ·      Medical and Dental insurance·      Discount on merchandise·      Paid vacation and sick days·      401K

Created: 2025-02-09