Customer Service Representative - E-Bike Division

Segway E-Bike Division is seeking a full-time Customer Service Representative to assist our sales and technical after-sales service teams with customer assistance and communications. This position reports directly to the US Sales Operations Director. This role will interface daily with the Inside Sales Manager, sales reps, dealers, consumers, tech and warranty departments, and other coworkers in the USA as an integral function of our business operations. The candidate needs to be highly focused, detail-oriented, timely, motivated, and customer-centric.Location: Plano, TX USA, not a remote position RESPONSIBILITIES: Support inbound inquiries from dealers and consumers through Segway's various systems:Customer ticketing and chat communicationsDirect phone lineSegway E-Bike websiteSegway E-bike B2BSegway Dealer APPLiaise between sales team, finance, warehouse, tech, and warranty team for items to be passed on and handled by these departmentsProvide knowledgeable and insightful answers to highlight what makes the brand and product line unique to encourage product sales.Skills:Strong communication and interpersonal skillsGeneral knowledge of working within a retail environment. Bicycles industry experience a plus, but not mandatoryTime management skills and ability to multitask and prioritize various projectsHighly organized and strong follow through abilityAbility to be cross functional between multiple departments and be adaptable to a fast-moving environmentJob Requirements:High School Diploma, or undergraduate degree preferredSome bicycle industry knowledge is preferredProficiency in Microsoft office SuiteEnglish language as primary

Created: 2025-02-02