Service Project Manager

TITLE: Service Project Manager Comp: Up to $90,000 Location: Columbus, IN Our client is seeking immediate assistance in identifying a candidate for a Service Project Manager direct hire position in Columbus, IN RESPONSIBILITIES: Prepares materials for service technicians.Receives and processes service orders from both internal and external sources, entering them into the system.Utilizes technical and product knowledge to quickly identify issues, develop solutions, and, if necessary, visit customers directly.Provides troubleshooting support, including telephone assistance and on-site visits, to address significant product issues and assist service vestigates claims in collaboration with laboratories, distributors, and other experts.Conducts technical and statistical analysis of claims, preparing relevant information for engineering and quality departments.Gathers and organizes technical feedback from the field to drive improvements and increase awareness across the organization.Schedules field service staff while considering work hours, vacations, and sick leave.Documents all activities in the system or designated folders to ensure traceability.Records and logs defects and deviations into the system.Coordinates additional support when internal resolution is not possible.Develops comprehensive training materials within the area of expertise.Must have: Minimum of an Associates in a Technical fieldShowing an ability to speak with customers is more important than any technical abilityBasic Mechanical knowledge combined with a desire to grow and learnAbility for Domestic Travel up to 25%TERMS: This is a direct hire position that pays up to $90,000yr. Please apply or call Phil Davis for details- 317-805-1913. This company does have great benefits including 401K match, health, dental, and vision insurance

Created: 2025-01-30