Call Center Representative

Call Center Representative at Government Employees Insurance Company summary: The Call Center Representative at GEICO in Melville, NY, is responsible for providing exceptional customer service to policyholders, addressing billing questions, making policy changes, and delivering personalized recommendations. This role offers career growth opportunities and requires effective communication skills, empathy, and the ability to thrive in a fast-paced environment. Associates enjoy competitive salaries and a comprehensive benefits package that includes medical, dental, and vision insurance, as well as tuition assistance and paid time off. Customer Service Representative - Melville, NY Salary: $21.34 per hour$43,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Melville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk.Salary: $21.34 per hour$43,000 annuallyMany associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!Qualifications & Skills:Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfactionAn effective communicator who understands the importance of listening and being empatheticAbility to work and grow in a fast-paced, high-volume call center environmentWillingness to learn new skills and ability to adjust to changes quicklyOpen to feedback to support your performance and developmentSolid computer and multi-tasking skillsMinimum of high school diploma or equivalent Annual Salary$21.34 - $33.75The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits:As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:Premier Medical, Dental and Vision Insurance with no waiting period Paid Vacation, Sick and Parental Leave401(k) PlanTuition AssistancePaid Training and Licensures Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity andor perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. Keywords: customer service, call center, policy changes, billing questions, GEICO, Melville NY, customer support, problem solving, communication skills

Created: 2025-01-29