Director of Talent and Development

COMPANY DESCRIPTION Chick-fil-A Hialeah Westland, locally owned and operated, is a beloved fast-food restaurant located in Hialeah, Florida. The restaurant was founded in 2020 and is dedicated to creating a positive impact on the community through exceptional service and care. Chick-fil-A Hialeah Westland is committed to providing an amazing experience for guests, team members, and the community.ROLE DESCRIPTIONThis is a full-time on-site role for a Director of Talent and Development at Chick-fil-A Hialeah Westland located in Hialeah, FL. The Director will be responsible for employee engagement, performance management, employer branding, hiring, and employee relations on a daily basis.R O L E S  &  R E S P O N S I B I L I T I E STALENT ACQUISITION• Develop and execute a strategic plan for establishing short-term and long-term recruitment pipelines.• Partner with Directors on talent needs to ensure we are prepared for any business needs. • Maintain all recruiting and related information in job boards, career websites, and other possible channels.• Oversee and manage existing recruitment programs and systems.• Review applicant information and conduct phonein-person interviews for qualified applicants.• Track turnover including 2 week notices, employment end dates, and reasons for leaving to ensure   compliance for unemployment.• Perform exit interviews whenever possible to gain insight on turnover and future selection decisions. ONBOARDING AND TRAINING• Manage candidates through full-life cycle recruitment and onboarding process, ensuring a positive candidate experience that displays our vision and values.• Oversee uniform program for all new and current team members.• Complete team member onboarding paperwork and upload required documents.• Enter team member into HR Payroll and ensure contact information, emergency contact, tax information, and direct deposit information is accurate.• Partner with Operator to update Team Member Handbook on annual basis andor as needed.• Support certified team trainer selection and program execution.• Assign Pathways to respective leaders and team members for onboarding andor development.• Ensure all required trainings are up to date for all team members.SCHEDULING• Partner with Directors to ensure scheduling is consistent with restaurant needs.• Manage team member requestsschedule changes in Hot Schedules.• Communicate with team about breaks, holidays, end of school schedule changes in advance to plan staffing.• Audit and follow-up with leadership team to ensure proper breaks and lunches are followed.• Follow-up on time punches daily to ensure team members are clocked in properly.DEVELOPMENT• Oversee, maintain, and assist with the team member 90-day and annual review system, ensuring feedback is relevant, timely, and recorded.• Provide ongoing developmental feedback to support leadership and team member growth.• Lead and administer the team member engagement survey while creating action plans for follow-up.• Create and execute a culture that celebrates each team member's personal achievements.• Ensure Team Member policies are adhered to; specifically, uniform, break periods, meals and punctuality.• Connect with leaders and team members through regular one-on-one conversations.• Lead and support a total restaurant culture of CARE with all leaders and team members.• Captain special projects that are assigned by the Operator andor Operating Partner.ADMINISTRATIVE• Prepare and present talent scorecard.• Meet bi-weekly with Operator and Vision Team.• Partner with Directors to perform any write ups andor conversations as needed.• Maintain proper and organized documentation for all incidents.• Oversee time off requests and partner with Operating Partner to ensure payroll is properly completed.• Oversee all workers compensation needs.• Oversee team culture and all efforts to maximize retention.  MINIMUM REQUIREMENTS• Bachelor's Degree or Equivalent• Bilingual (English and Spanish)• Three years of experience in Human Resources, Leadership Development role or related field• Track record of successful leadership development• Extremely organized and excellent follow through• Team focused and goal oriented• Experience in the service industry a plus • Learn operations of the restaurant

Created: 2025-01-27