MSP Program Coordinator
Randstad - durham, NC
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SUMMARY:The Program Coordinator provides coordination assistance and support to the Program Management TeamMSP through direct engagement with Client ManagersKey Personnel for order management, candidate submission, vendor management system tool management and reportinganalytics and helps to coordinate escalations as appropriate. This position requires strong customer service skills and regular interaction with hiring managers, and other suppliers as needed.RESPONSIBILITIES:â— Responsible for all projects assigned to team and help meet established schedules and resolve technical or operational problems.â— Assists in meeting or exceeding defined service level metricsâ— Coordinate meetings and interviewsâ— Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responsesâ— Assist with SOW VMS record creation and data maintenance on various client user's (as program applicable) or as instructed by RE program management.â— Understand SOW VMS functionality and dependencies, enabling navigational support for client users and recognition of functional issues.â— Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.â— View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instruction if required.â— Run reports in VMS tool for timesheets and invoices and follow up with appropriate parties where necessaryâ— Participates in special projects and performs other duties as assigned.EDUCATION & JOB REQUIREMENTS:â— Proficient with Microsoft Office and Google tools including Google Docs, Sheets, Slides, Word, Excel, PowerPoint, Outlookâ— Experience using VMS software tools (VNDLY experience preferred)â— Experience within an MSP environment or service procurement experience and where applicable, a proven track record measured by customer service levels and satisfaction, improved costs and value, increased responsibilities, and working relationships with colleagues and management.â— Strong customer focus and customer service skillsWhat's in it for you:â— Largest global staffing leaderâ— Competitive salary + bonusâ— Excellent benefits package - medical, dental, visionâ— Generous PTO policy earned from day oneâ— Education and professional developmentâ— Rapid career growthâ— Retirement savings and securityâ— Employee stock purchase planâ— Paid parental leaveâ— Short and long term disabilityâ— Employee assistance program and health advocacyâ— Health and dependent care flexible spending accountâ— Metlife auto and home insuranceâ— Metlife legal planâ— Referral reward programâ— Exclusive discounts and programs with dozens of nationwide vendors and retailers
Created: 2025-01-27