Customer Service Representative

Description:Customer Service Representative - Contract ChangesThe Representative is expected to work independently with moderate supervision from the manager and assistance from the more senior team members.They will work with other members of the Contract Change Team to provide timely, efficient, and accurate service to policyholders, agents, and employees of related service teams. Primary Responsibilities:Pick up boxboxes of policy contracts daily from mailroomCSR will need to then access the policy records through our mainframe systemsReview the paper policy contract to ensure accuracy against the data we have on file (Name, face amounts, riders & premium amounts)If all data is accurate, CSR will place policy pages in binding folder, and bind the contract in the binding machineCSR will then access requests through a specific work queue to print the cover letter and close the work item.If there are any discrepancies, the CSR will need to notate inaccuracies in system and send an email to the original processing analysts to make adjustmentsMaintain a focus of high quality and productionEnsure binders and envelopes do not deplete, advise manager when additional supplies are needed. Qualifications:Accountable, ethical, good decision-making abilityStrong written and verbal communication skills requiredGood computer skills and ability to multitask Training & Development:Customer Service Representatives undergo a comprehensive paid on-site training program to learn about the role and expectations.Coaching and feedback are provided to help you gain the necessary skills to be successful. Shift Information:This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift , our preferred hours of operation are 8:15 to 5:00

Created: 2025-01-25