Senior Executive Support Technician

Job Description:Manage the IT relationship of VIP issues and ensures the user is satisfied with the remediation.Collaborate with business leaders and necessary IT teams to ensure our VIP users' endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, Helpdesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.Adapt quickly to a fast-moving environmentResearch, test, and support existing and new endpoint technologies requested by VIPsTrain VIPs and support staff in use of technology equipment and applicationsCreate and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.Support executive meetings including audio visual, on-site & off-site venuesPerform thorough site evaluations and risk analysis for executive board meetingsOn-Site weekdays during normal business hours247 on-call support for executives, board members and their support staffOwn and drive IT projects and deliverables for the teamUp to 25% regional or global travel to support staff and eventsYou Bring:Bachelor's degree in computer science or equivalent experiencecertification.5+ years providing Executive Support or IT Desktop Support in managerial role5+ years installing and supporting Windows 10 11 desktops, OS X, MS Office Suite, Okta, Android and iOS mobile devices.iCloud infrastructure experience5+ years installing and configuring computer peripherals such as external monitors, cameras, printers, scanners, etc.5+ years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.2+ years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.2+ years working with administrative scripts (VBScript, Java Script, Powershell, etc.).Experience working with Cyber Security tools, DNS, DHCP, TCPIP, Microsoft Active Directory Security Groups and Active Directory Group Policies.Experience with Mobile Device Management technologies.Experience defining objectives, goals, schedules, and assignments with business leaders.Experience providing customer service to internal customers.Experience prioritizing workload and scheduling effectively to meet deadlines.Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.Preferred Qualifications:Exemplary documentation pTIA A+ andor Network+ certifications a plusExtensive technical knowledge of Mac OS, iOS and Windows 1011Expert in audiovideo troubleshooting and supportStrong Video Conference and presentation support skills, preferably with MS Teams and Zoom

Created: 2025-01-25