Customer Service Representative and Sales Support

Overview:We are seeking a dynamic and detail-oriented Customer Service Representative and Sales Support Specialist to join our team. This dual-role position will serve Symtec, a leading powersports OEM supplier, and Active Molding, an innovative injection molding company. The ideal candidate will excel in communication, thrive in a fast-paced environment, and demonstrate exceptional attention to detail while managing customer relationships and supporting sales efforts. Reporting directly to the Integrator, this role requires adaptability, problem-solving skills, a customer-first mindset, and strong technical proficiency (e.g., Office 365 and NetSuite).Key Responsibilities: • Serve as the primary contact for customer inquiries, addressing concerns professionally and effectively. • Process orders, manage changes, and provide accurate status updates. • Assist sales teams with quotes, proposals, presentations, and CRM system updates. • Coordinate and participate in trade shows, customer visits, and business development events. • Prepare reports on customer activity, sales metrics, and operational efficiency. • Utilize Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite to manage tasks and collaborate with teams.Travel Requirements: • Travel 10-25%, including driving to customer sites and attending trade showsevents.Qualifications: • 2+ years of experience in customer service or sales support. • Exceptional communication and organizational skills with strong attention to detail. • Proficiency in Office 365 Suite and NetSuite; ability to learn new software quickly. • Experience in powersports, manufacturing, or injection molding is a plus. • High school diploma or equivalent (post-secondary education preferred). • Valid driver's license and willingness to travel as needed.What We Offer: • Company-subsidized medical, dental, and vision insurance. • 401(k) with a generous company match. • Paid time off and company holidays. • A collaborative team environment and opportunities for growth.

Created: 2025-01-25