Designer, Conversational AI for natural language IVR/ ...

Immediate need for a talented Designer, Conversational AI for natural language IVR Sr Consultant Web Content. This is a 10+months contract opportunity with long-term potential and is located in Columbus, OH (Remote). Please review the job description below and contact me ASAP if you are interested.Job ID:25-56281 Pay Range: $44 - $48hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities:Design: Design and optimize conversational flows that provide a high[1]quality, consistent customer experience to meet both business objectives and user needs.Collaborative Consultation: Partner with business stakeholders to understand evolving requirements and translate them into designs that align with both customer needs and organizational goals.User-Centered Design: Create engaging, intuitive voice experiences by defining user flows that drive exceptional customer satisfaction and operational efficiency.Conversational Dialogue: Write clear, natural-sounding dialogues that align with brand voice and customer expectations, while anticipating user responses to ensure smooth interactions.Testing & Optimization: Participate in testing and data analysis to assess the performance of conversational flows. Use findings to refine interactions, improve user experience, and drive continuous improvement.Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure alignment on goals and seamless execution.Usability & Performance Monitoring: Analyze usage data and performance metrics to provide actionable insights, optimize designs, and ensure the effectiveness of the experience.Lead the development of conversational AI designs that balance business needs, user needs, and technical feasibility.Make data-driven decisions through the analysis of performance metrics, optimizing call flow and user interactions.Create user flows, wireframes, prototypes, and detailed design specifications, ensuring high-quality design documentation and clear communication.Key Requirements and Technology Experience:Key Skills: Conversation design, IVR design, UX .Experience: o Strong background in IVR design, natural language understanding (NLU), and speech interaction design.Hands-on experience in conversation design for large-scale enterprise systems.Tools: Proficiency in flow design tools and familiarity with speech recognition software and voice interaction design platforms.Collaboration: Experience working in an AgileScrum environment, collaborating with cross-functional teams including IT, business, and munication: Exceptional verbal and written communication skills, with the ability to clearly articulate design concepts and decisions to non-technical stakeholders.Experience: Professional experience in UX design, conversational AI design and dialogue design.UX Expertise: Deep understanding of user-centered design principles and methodologies, including prototyping, wireframing, and user testing.Problem-Solving: Strong strategic mindset with the ability to decompose complex challenges and drive innovative, business-aligned solutions.Collaborating with stakeholders to define the overall UX strategy and goals of a project or product.Leading strategy, road mapping and discovery sessions.Working with Amazon Lex.Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Created: 2025-01-25