Customer Service Representative

About Us:At TraxNYC, we redefine what it means to wear luxury jewelry. Located in the heart of New York City's Diamond District, we've built a global reputation as trendsetters in custom jewelry design, offering one-of-a-kind pieces that showcase exceptional craftsmanship and creativity.With a legacy built on trust, transparency, and unmatched expertise, we're proud to be more than a jewelry brand"”we're a community. Whether you're shopping for a timeless investment or a statement piece that turns heads, TraxNYC is here to make your vision a reality.Join our team, and be part of a fast-paced, creative environment where your talents will shine as bright as the diamonds we design.Role Summary:We are seeking a friendly, professional, and detail-oriented Customer Service Representative to be the voice of our brand. This role involves engaging with customers via phone, email, and social media to answer inquiries, resolve issues, and ensure a seamless shopping experience. The ideal candidate is a strong communicator with a passion for customer satisfaction and a keen eye for detail and organization.Responsibilities:Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, live chat, and social media.Assist customers with product questions, order updates, returns, and exchanges.Resolve customer complaints efficiently and empathetically, ensuring customer satisfaction and brand loyalty.Maintain a thorough understanding of our product offerings, brand story, and policies to provide accurate information.Process orders and collaborate with the sales and fulfillment teams to ensure timely delivery.Gather customer feedback and provide insights to the team for improving our products and services.Manage and update customer records in our CRM system.Qualifications:1-3 years of experience in a customer service role, preferably in the luxury retail or jewelry industry.Excellent verbal and written communication skills.Strong problem-solving skills with a customer-first mindset.Ability to multitask, prioritize, and manage time effectively.Proficiency in using CRM systems and other customer service tools.A genuine passion for providing excellent customer service and a keen interest in jewelry or luxury goods is a plus!What We Offer:Compensation: $20-$30 based on experience.Opportunities for growth within the company.A positive, supportive, and collaborative work environment.Employee discounts on our products.How to Apply:If you're passionate about creating memorable customer experiences and want to work with a quickly growing brand, we'd love to hear from you! Please send your resume and if you'd like, a brief cover letter to Type: Full-timePay: $20.00 - $28.00 per hourExpected hours: 35 - 50 per weekBenefits:PTO & sick days after 1 year of tenureFlexible scheduleShift:8 hour shiftWork Location: In person

Created: 2025-01-25