Amtex Systems Inc. | Desktop Support Technician

Desktop Support Technician - OnsiteLocation: NYC, NY Duration: 12 Months contractFinancial client exp a major plusLocal CandidatesW2- Candidates authorized to work for any employer, cannot sponsorPosition ResponsibilitiesDuties1) Responds to problem calls from users experiencing software, hardware and workstation issues by identifying those issues and performing all aspects of repairs.2) Coordinates andor escalates severity issues or incidents to 3rd level support groups as needed.3) Opens and monitors incident tickets in the Incident Management System to ensure all requests for service are updated, completed andor assigned before closing.4) Maintains a clean working lab to repair existing equipment as well as test new equipment.5) Builds workstations. Sets up and coordinates meeting room audio & visual equipment.6) Installs, configures maintains and troubleshoots processes for software, hardware, networking and accessory equipment.7) May manage desktop computing procurement and disposal including laptop, desktop computers and printers.8) May manage user access privileges.9) Records new scripts andor fixes into the problem Tracking System's knowledge database to improve effectiveness of 1st call resolution.10) Provides high-end, quality customer service to the bank's internal users to ensure complete customer satisfaction.11) Enforces the "Clean Desk " policy.12) Performs equipment checks at BCP locations on a rotating schedule13) Participates in large projects, moves , setting up new hires, etc.ExperienceKnowledge Requirements1. Proficiency in end-to-end incident management.2. Expert ability to interact with users and other technical staff to correct problems on a timely basis.3. Ability to respond quickly to uncertainty and constant changes in technology.4. Proficient at dealing with a high volume of calls tickets and problems reported by high end users.5. Customer focused team player with a positive attitude, expert communication skills and able to communicate technical information to non-technical users..6. Forward thinker who seeks to improve business processes that deliver better services.7. Ability to prioritize workloadRequired SkillsAbilitiesExperience in any or all of the following is an advantageLotus NotesOutlook (Office 365)SCCMAdobeNuanceCitrix PlatformIncident Management SoftwareImprivataBloomberg supportEqui Trac follow me printingVTC and Conference room set up and supportActive DirectoryMicrosoft Suite and related applicationsWindows Server 20032008DHCP ServerDNS ServerEditing for Windows RegistrySkype for BusinessVPN SupportSkills and Special Requirements (heavy lifting, excessive overtime, etc.)This role requires occasional weekend and late night work to support a 24 hour7 day per week global operation. On call rotation is ternational Travel may also be required.Fast learner and good logical thinkingGood investigative and reporting skillsAbility to learnapplyretain large volume of informationPrepared to be flexible in regards to working time when requiredAbility to work under pressure while ensuring a good standard of workA good team player

Created: 2025-01-20